Job Description

About the Role

Our client is a fast-growing organisation in the vocational and technical education space, operating government-partnered Centres of Excellence (CoEs) in advanced manufacturing and technical skilling. With a network scaling from 4 to 15-20 centres over the next 12 months, they need a Centre Operations Head to build the systems, processes, and governance frameworks that ensure every centre runs to the same standard - regardless of geography.

What You Will Do

• Design and implement SOPs, dashboards, and governance frameworks to standardise operations across 15-20 training centres.
• Track and interpret centre-level KPIs - attendance, trainer performance, batch completion, certification, and placement outcomes.
• Conduct periodic visits across centre clusters to audit delivery quality and enforce operational standards.
• Direct a team of 36 internal technical trainers on delivery standards, content packaging, and classroom conduct.
• Implement a Train-the-Trainer (TTT) framework for continuous trainer development and performance management.
• Build operational playbooks that enable rapid, standardised onboarding of new centres as the network scales.
• Oversee curriculum application and periodic review; provide user requirements to the central LMS team.
• Manage centre-level budgets, reporting, and compliance with government programme standards.

What We Are Looking For

• 7-12 years of experience in vocational education, technical skilling, or multi-location training operations.
• Demonstrated experience managing multiple training centres, campuses, or skill delivery locations simultaneously.
• Strong systems thinking - able to design scalable operating models, governance structures, and SOP-driven processes.
• Technical bent of mind with working knowledge of manufacturing or engineering; deep domain expertise in any specific trade is not required.
• Comfortable with periodic travel across centre clusters.
• Prior experience in similar technical training foundations preferred.