PCCW

Centre Manager

PCCW  •  Onsite  •  27 days ago
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Job Description

Responsibilities

  • Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop‑in boxes, counters, and related tools.
  • Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations.
  • Execute eMPF service workflows and internal administrative processes in accordance with corporate and regulatory standards.
  • Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases.
  • Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements.
  • Provide training, coaching, and performance feedback to frontline staff.
  • Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres.

Requirements

  • University degree or diploma holder, preferably with experience in pension, MPF, or financial services.
  • Solid understanding of MPFA regulatory requirements and MPF administration procedures.
  • Strong communication, presentation, and customer service skills; experience in handling complaints and demanding customers is essential.
  • Familiar with performing customer profile checks using back‑office systems.
  • Proficient in spoken and written English; fluency in Mandarin is required.
  • Leadership experience in a frontline or service centre environment is an advantage.
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
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