Job Description

Centre Manager

Sales and Marketing

- Plans sales activities to generate new businesses

- Handle new enquiries follow-up execution of sales

- Identify areas for more service revenue

- Conduct renewals / expansion of current clients

- Regular contact with brokers

- Locate areas for marketing exposure P&L responsibility

- Manage the commercial side of the business to deliver targeted turnover and profit in the area.

- Delivers the profit and revenue targeted in the business plan for the centre

- Ensures that pricing guidelines are set and in place

- Generate sales volume by driving awareness of revenue targets and by measuring and communicating results

- Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs Operations

- Management of day-to-day operations tasks and activities

- Supervise Front Desks work on new clients move-in / clients check out

- Ensure all charges are appropriately accounted and recorded in the system

- Check and approve weekly Purchase Orders

- Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)

- Check and Approve all Centre inventories

- Actively communicate and achieve the 5S Housekeeping Standards of the Company

- Furniture, Equipment, Pantry Supplies/Wares, Office Supplies

- Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours

- Proactively respond to customer demands and competitor innovation in customer service

- Contribute to the development of products and services according to customer/market trends Finance-related Tasks

- Daily bank balance

- Final approval on batch sheets / invoices to clients

- Handle all invoice queries

- Bad-debt management

- Approval of Petty Cash / reimbursements

- Approval of Creditors Report