We have a career defining opportunity for a motivated, practical and experienced Service Manager (Centre Development Manager) to lead our Rockingham Auto Service Centre.
What will you be doing?
You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic plan. In addition, you lead a small professional team of Service Advisors', Team Leader (Workshop Foreman) and Detailer/Driver.
Responsibilities include:
Ownership of the Centre’s key performance indicators, including: revenue, profitability, quality assurance, compliance management
Management and monitoring of health, safety and environment compliance
Performance planning and management of staff in accordance with RAC policies and procedures
Providing customer and member service excellence
Optimisation and growth of the existing client base
Review, recommend and implement operational improvements to ensure efficient operations
Inventory/stock/equipment management
Escalation points for customer feedback
Participation in retention, recruitment and selection activities
Reporting to the Operations Manager , this position is offered on a permanent, full-time basis.
What are we looking for in you?
You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:
A sound level of sales and business acumen
Proven experience in growing an existing client base
A high level of both written and verbal communication and relationship management skills
Strong problem solving, conflict resolution and decision-making skills
Well-developed organisational and planning skills, along with an ability to multi-task
Experience coaching and developing staff and creating a highly engaged work culture
What can we offer you?
A competitive base salary plus Super and lucrative quarterly incentive structure
A yearly travel allowance up to $5000.00
Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
In-house Health and Wellness programs and Platinum WorkSafe Certification
Ongoing development opportunities
An active social club
How to Apply
If this role sounds like you, please click on theAPPLYbutton and follow the prompts. For more information or a confidential discussion, please contactOliver Sunich,Talent Acquisition Partner, Motoring & Home Services, Email oliver.sunich@rac.com.au
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
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