Job Description

Who are we?

This is
an exciting time to join the TCHC Group. TCHC Group was set up in August 2004.
Since then, we have continued to develop and deliver programmes to support both
young people and adults to learn, achieve and progress toward greater
opportunities. TCHC is an organisation that believes in creating opportunities
for all. It is an organisation that is ethical, friendly, and considerate and
encompasses these values in all its services and operations. Most of all, we
believe in working together as a team to create opportunities for the
individuals we work with to grow, to help them recognise and achieve their
aspirations and goals and attain a positive outcome.

TCHC
is a disability confident, committed employer.

Who are we
looking for?

Are
you organised? Have an attention to detail? Experienced with administration
processes, able to coordinate others-Able to meet deadlines? Want to make a difference? Want to work with
young people, ensuring they can achieve? Are you a good communicator?

If
yes, read on.

We are
seeking a Centre Coordinator & DDSL who can bring excellent administration
and people skills to a newly appointed education and training centre, providing
education to 16-19-year-olds.

You will
be responsible for creating an outstanding experience for our learners and
working closely with the Centre Manager and internal teams to track, report,
and monitor the success of all young people's learning activities.

Job Title:

Centre Coordinator & DDSL

Location:

Medway

Working
Hours:

8.30 am to 5.00 pm, Monday to Friday, 1-hour lunch,
37.5 hours per week

Contract
Type:

Perm

Reports
to:

Centre Manager

Salary:

£28,000
gross per annum (£25,000 per annum plus £3,000 for the DDSL role)

What are we
looking for?

Qualifications &
Experience

Essential

• GCSE (or equivalent) in English and maths at
  grade 4/ C or above
• Experience with an administration role
• Experienced in communicating with different
  people
• Confident using IT packages
• A strong, working knowledge of current
  safeguarding legislation and child protection procedures.
• Experience in supporting individuals with
  diverse learning needs and/or from vulnerable backgrounds.
• Excellent interpersonal and communication
  skills, with the ability to build rapport and trust with young people and
  staff.
• The ability to handle sensitive and confidential
  information with the utmost professionalism and integrity.
• Demonstrable resilience and the ability to
  remain calm and professional in challenging situations.
• Strong organisational skills and the ability to
  maintain meticulous records.

Desirable

• Business administration level or above
• Experience
  working in an administration role within education
• Formal Designated
  Safeguarding Lead (Level 3) training.
• A professional qualification
  in a relevant field (e.g., Youth Work, Social Work, Counselling).
• Mental Health First Aid
  qualification.

Main Tasks &
Responsibilities

• To support the centre manager, colleagues, and learners to
  ensure the smooth running of the education and training centre,
  maintaining high standards of communication, administration, health, and
  safety, and safeguarding.
• Oversee the centre admin processes and ensure systems are
  used
• To coordinate learner enrolments to the study programme, lead
  on managing and evidencing learner attendance, and arrange meetings when
  required,
• Coordinate the use of petty cash and ensure all resources are
  available
• Coordinate to ensure deadlines for admin tasks are met
• To participate in meetings to evaluate individual learning
  plans, ensuring effective practice is in use.
• Maintain security of confidential materials,
• Diarise any off-site interventions with learners and assist in
  planning, including travel arrangements
• Assist with the management and storage of session plans and
  all appropriate resources
• Organise learner registrations and exit paperwork
• Promote inclusive learning and consistently maintain
  established standards of discipline within the centre.
• To support learner recruitment
• Support sessions with a covering of breaks
• Ensure registers are up to date and authorise bursary
  payments in conjunction with the centre manager

Reception and Customer Service

• Be the first point of contact for all visitors and maintain a
  professional and welcoming reception area.
• Be the primary first contact for external callers and deal
  with queries promptly, taking messages and following up to ensure
  excellent customer service is delivered.
• Support the centre manager and organise promotional events
  and promote the centre programmes as appropriate, e.g. school career
  events/open days/awards ceremony.
• Build an effective
  rapport with learners and report to colleagues any issues which may impact
  learning progress.

Administration

• Lead on administrative requirements of head office and
  funders, maintaining on-site learner records including learner/parent
  letters, bursary applications and certificate distribution.
• Learner enrolments and ILPs are accurately completed
• To ensure that learner bursaries are applied for and
  administered efficiently, including daily travel payments.
• Organise course marketing and open days.
• Maintain information requirements of external bodies.
• Undertake general administrative duties.
• Manage all ordering of stationery and other resources
  required to ensure the smooth operation of the centre
• Maintain effective communication with colleagues via email,
  telephone, and face-to-face meetings, communicating issues promptly.
• Follow TCHC general housekeeping procedures.
• Maintain the centre calendar and notify staff of important
  events, supporting all deadlines to be met.
• Undertake any ad hoc tasks as required and be flexible in
  covering the work of team members as and when necessary.

Monitoring and Continuous Improvement

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own
  learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent
  is embedded into the delivery and ensure issues are raised accordingly, in
  line with TCHC’s Safeguarding Policy, using the appropriate recording and
  reporting tools.
• Prepare for and attend standardisation meetings as instructed
  by Quality Assurance
• Ongoing management and administration tasks relating to
  TCHC’s CRM and ePortfolio systems, including but not limited to session
  planning, logging results and providing feedback to learners
• Ensure any complaints are raised accordingly in line with
  TCHC’s Complaints Policy

DDSL (Deputy Designated Safeguarding Lead)

It is the role of
the DDSL to act as a resource and a point of contact for learners and/or
colleagues who require support and guidance with safeguarding issues.

• Reporting and actioning any safeguarding issues raised within
  the centre.
• Be familiar with TCHC policies and procedures linked to
  safeguarding.
• Liaising with the Safeguarding Manager to seek advice or
  refer a case to them for further action in accordance with the
  Safeguarding Policy.
• Providing an induction for new Team Members so they are aware
  of the safeguarding requirements of the centre, using the resources
  provided.
• Ensuring that TCHC is acting in a way that recognises its
  safeguarding responsibilities in all its activities.
• Being a point of contact for anyone within the centre who
  wants to report any form of abuse or suspected abuse, or who has any
  safeguarding concerns and needs advice.
• Attending internal and external safeguarding meetings as
  required.
• Attending internal and external training for safeguarding as
  required.
• Ensure that, where external formal educational trips are
  organised, risk assessments are implemented to keep learners and staff
  safe.
• Create external partnerships with the local safeguarding
  partnerships.

Note:These
responsibilities serve as an initial outline for the tasks that the post holder
will initially be expected to perform. Changes may occur over time to
accommodate evolving job requirements and adapt to shifting circumstances.

Furthermore, given the dynamic nature of our operational environment, it
is crucial for individuals in these roles to demonstrate flexibility and a
willingness to travel to different work locations. This outline represents an
initial plan and will be subject to periodic review as part of our Continuous
Professional Development process.

Confidentiality

The
individual in this role is responsible for upholding the confidentiality of
information pertaining to clients, staff, and other stakeholders. Certain
aspects of their work involve handling confidential information, which should
not be disclosed to individuals outside the scope of their official duties. It
is imperative that the post holder consistently always adheres to the
provisions of the General Data Regulation Act.

Safeguarding, Prevent & Equal
Opportunities

TCHC
is dedicated to promoting equal opportunities and preventing discrimination for
everyone. Our commitment extends to adhering to Safer Recruitment Policies,
safeguarding practices, complying with the Prevent Duty, and advocating for the
well-being of children, youth, and adults. In pursuit of our dedication, we
will continuously enhance and refine our robust safeguarding processes and
procedures, fostering a culture of safeguarding among our team members and
volunteers.

Commitment to Safeguarding

TCHC
is committed to Safeguarding and promoting the welfare of children, young
people and adults. All staff are expected to adhere to our Safeguarding &
Child Protection Policy and the safeguarding responsibilities outlined in their
job description.

We
conduct Safer Recruitment Checks on all staff prior to confirming a start date,
in line with Keeping Children Safe in Education. An online search of
information within the public domain is conducted on all candidates who are
invited to interview.

This
post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. The
amendments to the ROA 1974 (Exceptions Order 1975, amended 2013 and 2020)
provide that when applying for certain jobs and activities, certain spent
convictions and cautions are ‘protected’, so they do not need to be disclosed
to employers, and if they are disclosed, employers cannot take them into
account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the
Exceptions Order 1975 provides information about which convictions must be
declared during job applications and related exceptions, and further
information about filtering offences can be found in the DBS filtering guide.

Please
see our Recruitment with Safer Recruitment Policy for further information, or
get in touch on 01923 698477 or hr@tchc.net

Pre-employment checks

The company also conducts an
internal online search on social media platforms in accordance with the Keeping
Children Safe in Education guidance. Should any pertinent information arise
from this search, it will be discussed with the applicant as part of the
recruitment process.

Please note that upon a successful
job offer, the company performs digitalised right-to-work checks and initiates
DBS applications through an external service provider. An enhanced DBS check,
including the barred list, is mandatory for this role.

Rewards for your hard work

For us here at TCHC, reward means
far more than just pay. Our generous and competitive benefits package includes:

• The
  full-time equivalent annual leave entitlement is 20 days per year in
  addition to 8 UK public holidays. An additional day of leave will be added
  for each complete year of service, effective from the commencement of the
  next holiday year, up to a maximum of 5 additional days after 5 years of
  service, giving a maximum total annual leave entitlement of 25 days. This
  will be pro rata for part-time hours.
• ·We
  operate a Christmas and New Year shutdown period in which you will receive an
  additional 3 days of leave at full pay to cover this closure period after 1
  year of service. This will be pro rata for part-time
  hours.

• When
  your birthday falls on a working day, you will receive the day off at full
  pay.
• Sickness
  pay allowance after the probationary period.
• Pension
  scheme after 3 months you have been employed with us
• Bupa
  Cash Plan, level 1, paid by the company after the probationary period.
• Employee
  Assistance Programme to access help and support 24 hours a day, every day
  of the year for immediate family (eligibility applies)
• Discounted
  membership for BUPA (subject to the qualifying conditions)
• Long
  Service club loyalty gift upon completion of 5 and 10 years of continuous
  service
• Quarterly
  and annual awards
• Company
  tools and equipment for the performance of your duties
• Reimbursement
  of travel to other locations outside of the Centre (this will exclude
  travelling to the usual workplace)

How to Apply

To apply, please
complete the application form online at: https://tchc.net/apply-now/