Job Description

Who are we?

This is
an exciting time to join the TCHC Group. TCHC Group was set up in August 2004.
Since then, we have continued to develop and deliver programmes to support both
young people and adults to learn, achieve and progress toward greater
opportunities. TCHC is an organisation that believes in creating opportunities
for all. It is an organisation that is ethical, friendly, and considerate and
encompasses these values in all its services and operations. Most of all, we
believe in working together as a team to create opportunities for the
individuals we work with to grow, to help them recognise and achieve their
aspirations and goals and attain a positive outcome.

TCHC
is a disability confident, committed employer.

Who are we
looking for?

We are
seeking a Centre Coordinator who can bring excellent administration and people
skills to a newly appointed education and training centre, providing education
to 16-19-year-olds.

You will
be responsible for creating an outstanding experience for our learners and
working closely with the Centre Manager and internal teams to track, report,
and monitor the success of all young people's learning activities.

Job Title:

Centre Coordinator

Location:

Medway

Working
Hours:

Monday
to Friday 8.30 am to 5.00 pm, 1 hour lunch break, 37.5 hours per week

Contract
Type:

Perm

Reports
to:

Centre Manager

Salary:

£25,000
per annum

What are we
looking for?

Qualifications &
Experience

• GCSE (or equivalent) in English and maths at
  grade 4/ C or above (essential)
• Business administration level or above
  (Desirable)
• Experience with an administration role
  (essential)
• Experience working in an administration role
  within education (desirable)
• Experienced in communicating with different
  people
• Confident using IT packages

Main Tasks &
Responsibilities

• To support the centre manager, colleagues, and learners to
  ensure the smooth running of the education and training centre,
  maintaining high standards of communication, administration, health, and
  safety, and safeguarding.
• Oversee the centre admin processes and ensure systems are
  used
• To coordinate learner enrolments to the study programme, lead
  on managing and evidencing learner attendance, and arrange meetings when
  required.
• Coordinate the use of petty cash and ensure all resources are
  available
• Coordinate to ensure deadlines for admin tasks are met
• To participate in meetings to evaluate individual learning
  plans, ensuring effective practice is in use.
• Maintain security of confidential materials,
• Diarise any off-site interventions with learners and assist in
  planning, including travel arrangements
• Assist with the management and storage of session plans and
  all appropriate resources
• Organise learner registrations and exit paperwork
• Promote inclusive learning and consistently maintain
  established standards of discipline within the centre.
• To support learner recruitment
• Support sessions with a covering of breaks
• Ensure registers are up to date and authorise bursary
  payments in conjunction with the centre manager

Reception and Customer Service

• Be the first point of contact for all visitors and maintain a
  professional and welcoming reception area.
• Be the primary first contact for external callers and deal
  with queries promptly, taking messages and following up to ensure
  excellent customer service is delivered.
• Support the centre manager and organise promotional events
  and promote the centre programmes as appropriate, e.g. school career
  events/open days/awards ceremony.
• Build an effective
  rapport with learners and report to colleagues any issues which may impact
  learning progress.

Administration

• Lead on administrative requirements of head office and
  funders, maintaining on-site learner records including learner/parent
  letters, bursary applications and certificate distribution.
• Learner enrolments and ILPs are accurately completed
• To ensure that learner bursaries are applied for and
  administered efficiently, including daily travel payments.
• Organise course marketing and open days.
• Maintain information requirements of external bodies.
• Undertake general administrative duties.
• Manage all ordering of stationery and other resources
  required to ensure the smooth operation of the centre
• Maintain effective communication with colleagues via email,
  telephone, and face-to-face meetings, communicating issues promptly.
• Follow TCHC general housekeeping procedures.
• Maintain the centre calendar and notify staff of important
  events, supporting all deadlines to be met.
• Undertake any ad hoc tasks as required and be flexible in
  covering the work of team members as and when necessary.

Monitoring and Continuous Improvement

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own
  learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent
  is embedded into the delivery and ensure issues are raised accordingly, in
  line with TCHC’s Safeguarding Policy, using the appropriate recording and
  reporting tools.
• Prepare for and attend standardisation meetings as instructed
  by Quality Assurance
• Ongoing management and administration tasks relating to
  TCHC’s CRM and ePortfolio systems, including but not limited to session
  planning, logging results and providing feedback to learners
• Ensure any complaints are raised accordingly in line with
  TCHC’s Complaints Policy

Note: These
responsibilities serve as an initial outline for the tasks that the post holder
will initially be expected to perform. Changes may occur over time to
accommodate evolving job requirements and adapt to shifting circumstances.

Furthermore, given the
dynamic nature of our operational environment, it is crucial for individuals in
these roles to demonstrate flexibility and a willingness to travel to different
work locations. This outline represents an initial plan and will be subject to
periodic review as part of our Continuous Professional Development process.

Confidentiality

The individual in this role is responsible for upholding the
confidentiality of information pertaining to clients, staff, and other
stakeholders. Certain aspects of their work involve handling confidential
information, which should not be disclosed to individuals outside the scope of
their official duties. It is imperative that the post holder consistently
always adheres to the provisions of the General Data Regulation Act.

Safeguarding, Prevent
& Equal Opportunities

TCHC is dedicated to promoting equal opportunities and
preventing discrimination for everyone. Our commitment extends to adhering to
Safer Recruitment Policies, safeguarding practices, complying with the Prevent
Duty, and advocating for the well-being of children, youth, and adults. In
pursuit of our dedication, we will continuously enhance and refine our robust
safeguarding processes and procedures, fostering a culture of safeguarding
among our team members and volunteers.

Commitment to Safeguarding

TCHC is committed to
Safeguarding and promoting the welfare of children, young people and adults.
All staff are expected to adhere to our Safeguarding & Child Protection
Policy and the safeguarding responsibilities outlined in their job description.

We conduct Safer
Recruitment Checks on all staff prior to confirming a start date, in line with
Keeping Children Safe in Education. An online search of information within the
public domain is conducted on all candidates who are invited to interview.

This post is exempt from
the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974
(Exceptions Order 1975, amended 2013 and 2020) provide that when applying for
certain jobs and activities, certain spent convictions and cautions are ‘protected’,
so they do not need to be disclosed to employers, and if they are disclosed,
employers cannot take them into account. The MOJ’s guidance on the
Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 provides
information about which convictions must be declared during job applications
and related exceptions, and further information about filtering offences can be
found in the DBS filtering guide.

Please see our Recruitment
with Safer Recruitment Policy for further information, or get in touch on 01923 698477 or hr@tchc.net

Pre-employment checks

The
company also conducts an internal online search on social media platforms in
accordance with the Keeping Children Safe in Education guidance. Should any
pertinent information arise from this search, it will be discussed with the
applicant as part of the recruitment process.

Please
note that upon a successful job offer, the company performs digitalised
right-to-work checks and initiates DBS applications through an external service
provider. An enhanced DBS check, including the barred list, is mandatory for
this role.

Rewards for your
hard work

For us
here at TCHC, reward means far more than just pay. Our generous and competitive
benefits package includes:

• The full-time equivalent annual leave
  entitlement is 20 days per year in addition to 8 UK public holidays. An
  additional day of leave will be added for each complete year of service,
  effective from the commencement of the next holiday year, up to a maximum
  of 5 additional days after 5 years of service, giving a maximum total
  annual leave entitlement of 25 days. This will be pro rata for part-time
  hours.
• ·We
  operate a Christmas and New Year shutdown period in which you will receive an
  additional 3 days of leave at full pay to cover this closure period after 1
  year of service. This will be pro rata for part-time hours.
• When your birthday falls on a working day, you
  will receive the day off at full pay.
• Sickness pay allowance after the probationary
  period.
• Pension scheme after 3 months you have been
  employed with us
• Bupa Cash Plan, level 1, paid by the company
  after the probationary period.
• Employee Assistance Programme to access help and
  support 24 hours a day, every day of the year for immediate family
  (eligibility applies)
• Discounted membership for BUPA (subject to the
  qualifying conditions)
• Long Service club loyalty gift upon completion
  of 5 and 10 years of continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance
  of your duties
• Reimbursement of travel to other locations
  outside of the Centre (this will exclude travelling to the usual
  workplace)

How to Apply

To
apply, please complete the application form online at: https://tchc.net/apply-now/