Job Description

The Scheduling Supervisor ensures the efficient daily operation of the scheduling department by overseeing team performance and supporting cross-departmental needs. Proficient in all departmental functions, the supervisor leads by example, fosters employee development, and promotes a positive work environment. Responsibilities include training, resolving employee issues in collaboration with HR, maintaining strong interdepartmental communication, and driving continuous improvement to ensure peak operational efficiency.

• Shares customer feedback and suggestions with relevant departments regularly.

• Conducts employee evaluations and provides coaching for performance improvement.

• Oversees departmental payroll and scheduling-related reporting.

• Develops training and certification materials for on-the-job learning.

• Communicates with employees via phone, letter, and in person.

• Enforces departmental and Centralized Scheduling policies and procedures.

• Supports operations by stepping into any Centralized Scheduling role as needed.

• Ensure compliance with regulatory and company policies while modeling excellent customer service.

• Manages team performance and ensures deadlines are met.

• Leads training and development initiatives to build team capabilities.

• Collaborates with other departments to align scheduling processes with organizational needs.

• Addresses employee concerns and partners with HR and other departments when appropriate.

• Participates in union-related meetings as needed.

• Drives continuous improvement for departmental efficiency.

• Performs additional duties assigned by management.

• Must be 21 years of age or older

• Must be available to work on weekends and holidays, including Thursday through Sunday nights.

• Proficiency in Virtual Roster Required

• Consistently maintains a positive and upbeat attitude.

• Demonstrates strong communication skills, including public speaking.

• Scheduling and administrative experience preferred but not required.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Proficient in 10-key and typing skills

ADDITIONAL REQUIREMENTS

• Able to navigate all areas of the casino, including pit areas.

• Physically capable of bending, stooping, reaching, kneeling, twisting, and gripping as needed.

• Able to stand and walk for extended periods.

• Able to lift up to 25 pounds.

• Able to read, write, and understand English.

Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.