Pacific Aviation

Centralized Load Control Customer Service Agent (TP)

Pacific Aviation  •  $23.15/hr  •  San Francisco, CA (Onsite)  •  3 months ago
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Job Description

Pacific Aviation is hiring experienced team members to perform centralized load control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As Centralized Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

Requirements

What You’ll Do

  • Calculate EZFW (estimated zero fuel weight) and transmit to the flight dispatcher.
  • Prepare and complete all flight documentation (checklists, logs, etc.) as required by the airline.
  • Plan ULD requirement for the flight. Send UCM telexes after arrival and departure of aircraft.
  • Double check all incoming documentation (cargo list,
  • loading instructions, NOTOC) and contact the respective staff to correct errors.
  • Communicate special load information (e.g., AVI) to CLC for addition to NOTOC.
  • Notify Loading Supervisor of any weight restrictions and offload cargo per the cargo priority list.
  • Make note of trapped fuel that could affect the ZFW and notify flight dispatcher of significant changes in ZFW.
  • Contact CLC for the final readback.
  • Check the final load sheet for accuracy and present to pilots for signature.
  • Inform the cockpit crew of last-minute changes (LMC) and amend the load sheet accordingly.

What You Bring

  • Fluent in English (written and verbal)
  • Strong attention to detail and documentation accuracy
  • Ability to manage time-sensitive, high-pressure tasks
  • Team player with strong communication and coordination skills
  • Comfortable using technology and airline systems (DCS, telex, email, etc.)
  • Self-motivated, methodical, and able to adapt to unexpected situations
  • Aviation experience or 3+ months in a customer service role preferred
  • Must be legally authorized to work in the U.S.
  • Willingness to complete all required airline and safety training

Schedule

  • Part-Time
  • Varies depending on availability and seasonal demand
  • Must be available on weekends and holidays as needed

Benefits

Benefits

  • Pay: $23.15 per hour + Shift B Premium ($1)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Uniform Provided
  • Parking Discount
  • Paid Training
  • Referral Bonus
  • Cell Phone Plan Reimbursement
Pacific Aviation

About Pacific Aviation

Pacific Aviation is a privately held corporation, founded in 1995. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and is therefore in a unique position to serve its customers without interfering priorities or conflicts of interest.

Industry
Aviation & Aerospace
Company Size
201-500 employees
Headquarters
El Segundo, CA
Year Founded
1995
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