Job Description

Job Location: 019-Corporate - Arizona, AZ
Salary Range: $65,000.00 - $65,000.00 Salary/yearWe're excited to announce a Centralized Business Manager position available in Phoenix, AZ! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.
Featured Perks & Benefits to Keep You Inspired
- Medical plans with choices to fit your needs
- Dental and Vision insurance options
- Health Savings Account (HSA) with employer contribution
- Financial security benefits including 401k Plan with company match
- Optional life insurance +addl voluntary life
- Optional short-term disability +options for long-term disability
Wait, we've got more!!!
- Supplemental life insurance with critical health insurance and accident insurance
- Vacation program accruing immediately upon hire
- Sick time when you need it
- Paid holidays + floating holidays to celebrate those special times
- Company-sponsored wellness initiatives
- Continuous education with development programs and more!
Here are some responsibilities for the potential Centralized Business Manager:
Account Management and Rent Collections
- Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness.
- Notices include but are not limited to:
- 5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals
Renewals Management
- Implement and track renewals once approved by Manager.
- Generate monthly renewal spreadsheets from after Yieldstar approval.
- Generate renewal letters.
- Initiate Yardi to email out and post on portal.
- Send to AAA to certify mail
- Call each resident to discuss renewal options via business number on Microsoft teams.
- Monitor renewal progress and update renewal tracker throughout the month.
New Lease/Move-In Processing
- File Meets Audit Compliance
- Screening, POI, ID Verify, ESAs, PetScreening
- Demographics
- Managing the Moved Dashboard
- Applicant met all requirements prior to taking possession
- All charges applied correctly
- Concessions applied correctly
- All funds are paid before taking possession
Move-Out Inspections and Deposit Accounting
- Schedule pre-move-out inspections for the maintenance team
- Ensure maintenance completes timely move-out inspections and Statement of Home Condition.
- Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection.
- Complete deposit accounting and process refunds or claims through ePremium.
- After closing final account statement, email resident to explain charges/refund.
- If processing refund, send to AP to process.
- If collecting, let resident know when the due date is.
- File claim with Liberty Rents/Guarantors etc if applicable
Pre-AME & Month-End Reporting
- Pre-AME (Pre-Accounting Month-End) Responsibilities:
- Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing.
- Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances.
- Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system.
- Ensure all renewal updates are reflected accurately in Yardi.
- Month-End Reporting Responsibilities:
- Generate and submit month-end financial and operational reports, ensuring accuracy and completeness.
- Review delinquency reports, analyze trends, and provide recommendations to property managers.
- Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting.
- Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts.
- Generate and send month end delinquency report to manager.
Resident Complaint Resolution
- Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.
Miscellaneous Administrative Tasks
- Conduct monthly audits of move ins, move out, apps, NTV.
- Maintain organized and updated resident files and records.
Reporting and Communication
- Report any escalated issues to the property manager.
- Meet virtually with each property manager weekly to discuss:
- Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items
Training and Development
- Complete required training guides and participate in continuous education/training opportunities.