Job Description

Job Location: Family Care Network Administration - Bellingham, WA 98225
Position Type: Full Time
Salary Range: $21.00 - $29.37 Hourly

Job Shift: Weekdays
Job Category: Patient AccountsTitle: Centralized Billing Specialist
Location: Administrative Office – Patient Accounts Department
City: Bellingham, WA
Position: Full-time, Monday-Friday, 8:00 am - 5:00 pm, non-exempt (hourly)

Compensation: The full wage scale is $21.00 - $29.37 per hour. Placement within the wage range is determined by a candidate’s relevant experience.
Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.
Health Benefits:
- Three Medical plan options
- Two Dental plans, including orthodontia for children and adults
- Employer-paid Vision coverage for employee and family
- Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
- Flexible Spending Account (FSA), Healthcare and Dependent Care
- Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
- Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
- Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
- Voluntary Accident and Hospital insurance plans with annual wellness benefits
*Eligibility for these benefits depends on your full-time or part-time status.
Time Off & Wellness:
- Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
- PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
- Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
- PSL accrues at 1 hour per 40 hours worked
- EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
Retirement:
- 401(k) plan with employer match, both Traditional and Roth options available
- 401(k) Profit Sharing Plan
- Free financial planning guidance to support your retirement goals
*Eligibility for these programs is based on your years of service and required hours.
Additional Benefits:
- Eligibility for FCN applicable bonuses
Job

Summary: The Centralized Billing Specialist primary responsibilities include processing charges, communicating with FCN Providers and answering patient billing questions while adhering to company policies and standards. The Centralized Billing Specialist fulfills a key role in assuring the accurate processing of charges and acting as a resource for providers and FCN patients.
Essential Job Functions:
- Actively works the Charge Review Work Queue.
- Enters manual billing.
- Verifies eligibility for the OB spreadsheet.
- Provides quality service to FCN patients, managing patient billing questions with a high level of professionalism and timeliness.
- Communicates directly with Providers regarding patient specific questions.
- Communicates billing issues to PAD Supervisor.
- Collaborates with the PAD Coding Team regarding education for Providers.
- Participates in the external chart audit.
- Seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
- Accurately enters demographic and insurance information into the practice management system.
- Adheres to assigned work schedule and meets attendance and punctuality standards.
- Performs other duties as assigned.
Knowledge, Skills & Abilities:
- Knowledge of medical office practice.
- Knowledge of CPT, ICD-10 and HCPCs.
- Maintains competency in the EMR and Practice Management (PM) systems.
- Establish good employee relations including effective conflict resolution.
- Possesses exceptional customer service skills.
- Prioritizes and multitasks detailed projects with frequent interruptions.
- Addresses problems, issues and concerns in a professional manner.
- Demonstrates excellent computer skills and proficiency working with MS Word, Excel, and databases.
- Comprehends and communicates information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.

QualificationsEducation and

Experience:
- High School Diploma, GED or equivalent knowledge and skills obtained through a combination of education, training, and experience.
- Medical Office experience preferred.
- Billing/Coding experience preferred.
Physical Requirements: While performing the duties of this job, the employee is occasionally required to: stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include: close vision, peripheral vision, depth perception and the ability to adjust and focus.
Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.
Family Care Network is a Drug-Free, Equal Opportunity Employer.