This is a remote position.

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  Provide technical support for centralized IT systems, including servers, networks, and shared applications.
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  Monitor backups and general system performance and respond to service alerts or outages.
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  Install, configure, and maintain computer hardware, operating systems, and software.
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  Troubleshoot and resolve hardware, software, and network-related issues.
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  Perform system updates, patches, and routine maintenance tasks.
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  Document procedures, incidents, and technical solutions in the service management system.
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  Collaborate with other IT teams such as network, security, and infrastructure.
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  Ensure compliance with company IT policies and security standards.

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  Required Qualifications
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  3+ years of experience in IT support, help desk, or systems administration.
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  Experience with Veeam Backups
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  Knowledge of Windows OS
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  Familiarity with networking concepts (TCP/IP, DNS, DHCP).
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  Experience with ticketing systems and IT service management tools.
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  Strong troubleshooting and problem-solving skills.
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  Preferred Qualifications
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  Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
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  IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
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  Experience with Azure Backups
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  Knowledge of Linux and MacOS.
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  Experience with virtualization platforms (VMware, Hyper-V, KCM).
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  Familiarity with Active Directory and cloud services such as Microsoft 365 or Azure.
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  Basic scripting knowledge (PowerShell, Bash).
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  Key Skills
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  Technical troubleshooting
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  System administration basics
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  Communication and customer service
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  Time management and organization
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  Documentation and process adherence

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  Should be willing to accept a long-term work-from-home arrangement.
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  Should be amenable to a permanent night shift schedule.