Job Description

Here’s what you’ll be doing:

• Welcomes patients and visitors to the Health and Wellness Center in person, on the phone, email or patient portals in a welcoming and professional manner.
• Performs all scheduling, new and existing patient registrations, appointment check-ins and checkouts, and follow up calls in accordance with policies and procedures. Ensures that all required notices and/or forms are provided, completed, collected and scanned into health records.
• Verifies insurance eligibility via related insurance portals.
• Collects Time of Service or patient balance payments required, accurately recording payments in the EHR System and end of shift reconciliation of deposits.
• Ensures that patient information is communicated effectively to Care Teams, Financial Services staff, billing and Accounts receivable staff as needed.
• Monitors and takes appropriate actions for all assigned worklist in the Electronic Health Record system.
• Utilizes HWC intercom systems to communicate all building wide alerts and emergency warnings. Monitors security cameras as directed. Monitors and responds to Medical panic button systems.
• Coordinates all communication, training and monitoring of common registration/reception processes conducted by all other HWC department registration teams.

What you’ll need to be successful:

• High School Diploma or GED
• Excellent customer service skills in both verbal and written communications.
• Requires the ability to work well in a team environment as well as in a culturally diverse community.
• Demonstrable skills with Microsoft Office products as well as Electronic Health Records systems.
• Ability to utilize general office machines such as copiers, scanners, fax, multi-line phone system and credit card machines.
• Ability to learn, adapt and support patients and coworkers in diverse and fast paced environment.
• Must successfully pass all applicable background checks and drug screens
• FCP complies with all CDC vaccine and testing recommendations for healthcare professionals. Proof of immunizations is required and immunizations/testing provided upon hire.

Preferred qualifications:

• Two years of experience in health care registration, billing or health insurance processing is preferred.
• Knowledge of insurance verification portals, insurance eligibility, or coordination of benefits helpful.

Benefits you’ll love:

• Approximately 5 weeks of paid time off annually
• 3 weeks of paid holidays
• Premium free health insurance
• Flexible spending accounts
• Short term disability
• Life insurance
• 401k with match