Job Description

Essential Responsibilities:

• Verifies insurance and program eligibility. Performs medical necessity checks on all Medicare patients.
• Continually strives to make the best use of time during assigned shift through careful coordination of daily tasks.
• Captures all required data elements to complete the scheduling (as indicated by department protocol) and registration processes according to established policies and procedures required to meet state, federal and accreditation standards.
• Performs phone registration to ensure scheduled patients are processed and served in a timely manner upon their arrival.
• Answers all telephone calls by the third ring and follows established customer service guidelines for telephone transactions.
• Provides assistance to caller according to department protocol.
• Copies and distributes all necessary paperwork associated with scheduling and pre-registration to the appropriate entities.
• Ensures that accurate patient information is collected and patients are aware of hospital policies and procedures.
• Participates in meeting departmental needs and productivity goals through flexibility in cross training and/or working alternative shifts.
• Maintains ongoing files (electronic or manual) of daily procedures and scheduled.
• Prepares daily pre-registration reports for distribution as applicable.