Job Description

About the Role

Are you a friendly and sales focused customer service agent?

As the first point of contact for new member inquiries to join one of our amazing facilities, the successful candidate will have exceptional communication skills and be great at building rapport over the telephone.

This position is essential to the success of our overall group sales targets and strategies. You will need to understand and keep up to date with all our Clubs and their individual offerings at any given time. You must have at least 2 years experience within a phone sales environment and be adaptable, flexible and a great listener in order to be able to ensure you tailor an appointment for the customer based on what they are looking for.

This role is based in our Central Support Services Team (Head Office) and will report to our Central Sales Manager. You will be part of a small team and be booking appointments for our 6 clubs across Australia & New Zealand.

The Successful Applicant must be able to demonstrate:

• A minimum of 2 years experience within telephone sales environment
• Having a courteous and friendly manner
• An interest in the health and fitness industry
• Being a vibrant and outgoing individual
• Clear verbal and written communication skills
• A personal drive to meet and exceed sales targets;
• Highly developed customer relations skills;
• The ability to master required software applications;
• The ability to work autonomously and in a team environment;
• The ability to build rapport with members and internal staff; and
• A calm and friendly disposition, while working under pressure.

Next Gen Clubs as an Employer

Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. Our facilities are beautiful and We believe that our employees are our greatest asset and are the key to our success. We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand.

Please note:

• Proof of right to work in Australia documentation will be required to be presented at the first interview;
• All Next Gen employees require a Working with Children Check.

www.nextgenclubs.com.au