Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Central Receptionist who wants to make an impact in the lives of others.

Purpose and Impact:

The Central Receptionist serves as the first point of contact for LSF’s Central Services office, creating a welcoming and professional experience for visitors, employees and community partners. This position manages the front desk, answers a high volume of incoming calls, receives visitors and deliveries and provides administrative support and coordination to the development team. The Receptionist reports directly to the Office Manager.

Essential Functions:

Central office:

• Greet visitors, vendors, and community partners in a professional and welcoming manner.
• Answer and route a high volume of incoming telephone calls.
• Monitor the front desk and maintain visitor sign-in procedures.
• Receive, sort, and distribute mail and packages.
• Coordinate outgoing shipments.
• Maintain conference room calendars and assist with meeting preparation.
• Keep reception and common areas clean, organized, and presentable.
• Assist with office supply inventory and replenishment.
• Assist departments with administrative projects as requested.
• Coordinate new program badges and building access procedures.
• Support meeting setup and basic hospitality needs.
• Maintain office directories and contact information.
• Notify staff of visitors and deliveries.
• Assist with special events and employee activities.
• Perform other administrative duties as assigned.

Development Support:

• Record charitable contributions and update constituent records within the Development CRM system.
• Maintain accurate and up-to-date donor and constituent information in the CRM database.
• Prepare and distribute donation acknowledgment letters in a timely manner.
• Review and process incoming donations and checks to ensure proper fund allocation and coding.
• Identify and document donor restrictions and designated gift purposes in accordance with organizational policies.
• Assist with gift tracking, record management, and donor data integrity efforts.
• Provide administrative support to the Development team, including processing company mileage reimbursements, procurement card (P-Card) documentation, purchase orders, and Bank of America administrative transactions.
• Support departmental operations through data entry, filing, document preparation, and general administrative assistance.
• Maintain confidentiality and accuracy in handling donor information and financial records.
• Assist with special projects and other duties as assigned in support of Development initiatives.
• Other duties as assigned.

Physical Requirements:

• Ability to remain in a stationary position (sitting or standing) for extended periods while operating a reception desk.
• Ability to frequently use hands and fingers for keyboarding, data entry, telephone operation, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, video conferencing, and in writing.
• Ability to read, prepare, and review documents, correspondence, schedules, and computer screens with or without reasonable accommodation.
• Ability to frequently move throughout the office to greet and direct visitors, receive deliveries, distribute mail, and provide general administrative support.
• Ability to occasionally bend, stoop, reach, and lift or carry office supplies, packages, files, or mail weighing up to 20 pounds.
• Ability to maintain focus and effectively manage multiple tasks in a fast-paced, customer-service-oriented environment.
• Primarily performed in a professional office environment with routine exposure to standard office equipment, including computers, telephones, printers, copiers, and scanners.
• Regular interaction with employees, visitors, vendors, and members of the public in a busy reception area.
• Frequent interruptions, changing priorities, and moderate noise levels typical of a reception and administrative office setting.
• Occasional travel within the office or between nearby office locations may be required.
• Work is generally performed during normal business hours, with occasional flexibility or extended hours as needed to support organizational operations.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Education:

High school diploma or GED required. Post-secondary education preferred.

Experience:

3–5 years of receptionist, customer service, or administrative experience. Excellent telephone etiquette with prior experience answering a high call volume.

Skills:

• Excellent telephone etiquette.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities.
• Working knowledge of Microsoft Office.
• Friendly, professional, and service-oriented approach.
• Team-oriented with positive attitude.
• Commitment to social services with an appreciation for faith-based approach.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. Must be available to work in-person five days a week at our Tampa office.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com