Job Description

YOUR MISSION AT VOI

As Central Operations Manager, you will be part of a versatile and fast-moving team that drives improvements across our operational processes, workforce effectiveness and strategic execution. You sit in the broader Central Operations team, working closely with both market teams and central functions to turn data and insights into scalable operational excellence. Your impact will span operational strategy, cross-market collaboration and continuous improvement of how we run our business every day.

You will:

• Lead and support the rollout and follow-up of operational initiatives across markets.

• Drive the implementation of standard operating procedures (SOPs) and ways of working, ensuring clarity and consistency.

• Partner with markets to adopt new tools, workflows and processes that improve performance.

• Coordinate pilots, tests and operational improvements, including documentation, tracking and follow-up on outcomes.

• Collect, structure and analyse operational data to support performance tracking and decision-making.

• Build and maintain reports and dashboards to monitor key KPIs such as efficiency, quality, cost and compliance.

• Support root cause analysis of operational issues and identify opportunities for improvement.

• Prepare materials and insights for reviews, workshops and stakeholder updates.

• Collaborate closely with market teams and central functions to share knowledge and best practices across markets.

WHAT YOU NEED TO EMBARK

You are a structured, analytical and collaborative problem-solver who enjoys turning data into clear insights and practical improvements. You are comfortable working with multiple stakeholders, can translate complex findings into simple narratives, and are motivated by improving day-to-day operations in a fast-moving environment.

You have:

• A Bachelor’s degree in engineering, business, finance or a similar field (or equivalent experience).

• Professional fluency in English.

• 1+ years of experience working hands-on with business modelling, data analysis and building dashboards.

• Strong data analytics skills, including the ability to independently manage large data sets and provide strategic insights to key stakeholders.

• Experience working with Excel/Google Sheets, SQL and data visualisation tools (e.g. Tableau/Steep).

• Demonstrated experience collaborating effectively with diverse stakeholders across teams or markets.

• A strong drive for operational excellence, with attention to detail and follow-through.

Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups.

• Get “skin in the game” through our employee options programme.

• Enjoy unlimited free Voi rides and a dog-friendly office.

• Work together with inspiring, motivated and fun colleagues towards a common goal.

• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.