Talent, Support, Success.

About the Role

Reporting to the Team Leader, this role is required to perform the necessary activities in the Central Operations area at FBD Head Office assisting in a wide range of general accounts functions.

Job Responsibilities

Accounts

• • Assisting with the processing of premium payments
  • Processing Refunds.
  • Credit and Debit Control.
  • Assisting with the processing of Direct Debits.
  • Identifying, investigating and resolving discrepancies.
  • Assisting with month end duties.
  • Assisting with account queries from internal and external customers.
  • Ad hoc duties as required.

Job Responsibilities

General

• Liaising with various areas of the business.
• Ensuring internal controls are applied appropriately.
• Supporting internal and external customers to agreed service levels.
• General activities complementary or ancillary to the responsibilities listed together with such other tasks reasonably requested by the area team leader or management.

Education

Leaving Certificate or equivalent qualification.

Experiences

1-3 years’ experience in a busy office environment or similar role is essential.

Competencies

• Ability to provide excellent service to all customers and meet deadlines, as required
• Strong team player with the ability to work on your own initiative
• Excellent interpersonal skills in building working relationships with a wide range of internal and external stakeholders
• Previous administration experience is desirable, but not essential
• Excellent punctuality and ability to work accurately under pressure
• Strong organizational and administrative skills with a disciplined approach to tasks/duties
• Computer skills mandatory with proficiency in Excel and Microsoft Office Suite

MCC

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This role is being offered on a fixed term contract.

Our Benefits Include:

MCC:

This role sits within Pay Band A of FBD’s General Functions' pay band.

FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.