Job Description

The DeKalb County School District is seeking an experienced and professional Specialist II, IT Liaison.

Salary Grade/Schedule: Unified 122

Salary Schedules: Click Here

The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.

Title: Specialist II, IT Liaison

Provides day-to-day telecommunications and instructional device management support to schools and departments. Serves as a point of contact between the department and school device coordinators, school-based Information Technology Technicians (ITTs), and department contacts; carries out established procedures, tracks requests through completion, and maintains accurate equipment records so that schools and departments receive timely service and classrooms remain ready for instruction.

Essential Job Duties

• Coordinates the distribution and collection of staff and student instructional devices with schools and departments, including scheduling, preparation, delivery, and return of equipment.
• Reconciles inventory records with physical counts and device management systems; documents device assignments, transfers, and returns, and resolves discrepancies with school and department contacts.
• Collaborates with school device coordinators and ITTs on asset management activities, including device assignments, inventory updates, and correction of records.
• Follows up on device repair and replacement requests; tracks status with IT Support and vendors and confirms that equipment is returned to service.
• Coordinates telephone service requests for schools and departments, including moves, additions, and changes, and follows up with technical teams and carriers on unresolved issues.
• Processes mobile phone assignments and returns; maintains accurate records of lines, devices, and custody, and supports reconciliation of carrier records and bills.
• Communicates procedures, timelines, and status updates to device coordinators, ITTs, and department contacts, and provides guidance on established device handling, inventory, and reporting procedures.
• Tracks outstanding requests and open issues; keeps schools and departments informed of progress and reports unresolved needs to the senior manager for direction and follow-through.
• Escalates concerns that require management decisions or specialized technical support, including reports of lost or stolen equipment, to the senior manager and IT Security as appropriate.
• Prepares reports and summaries of device status, inventory accuracy, and open service requests for the senior manager.
• Helps maintain the staff and student instructional devices dashboard by entering and verifying data used to analyze break rate, loss, repairs, and repair turnaround time.
• Assists with training school and department staff on device management procedures, inventory tools, and telecommunications service requests.
• Supports planned device refresh, deployment, and collection projects by coordinating site logistics, schedules, and communication with school contacts.
• Assists with routine maintenance and preparation of instructional devices each summer so that devices are ready for students and staff before the school year begins.
• Performs additional duties as assigned.

Qualifications

• Associate's degree in Information Technology, Business Administration, or a closely related area, or an equivalent combination of education and experience, required; Bachelor's degree preferred.
• Experience should include a minimum of 3 years of experience in supporting technology assets, telecommunications services, or technology customer support.
• Experience coordinating services with school-based staff in a K-12 or similar educational environment preferred.