We are currently seeking a Central Hub Supervisor to join DHL eCommerce Malaysia!
The Central Hub Supervisor will be responsible for the coordination with functional of transportation, delivery to assure operational run smoothly. Therefore, supervise in responsibility area which defined by superior such working station of receiving, encoding, sorting, DIM scanning, loading and return shipment from depots or any additional task assign by superior.
Essential Duties and Responsibilities
Internal Customer Management
• Assure receive the right quantity with the right product
• Sorting/loading to the right depots/destinations
• Assure receive the right number of return
• Compliance to security and safety regulatory
• Support customer service on parcels operational processing
Process
• Ensure unloading product from customer’s premise and/or depots with safety and caring while moving to operational work floor.
• Ensure an accuracy number of product receiving
• Feed product in operational floor to the right station as operational procedure saying.
• Ensure staff on each station complete their job correctly
• Supervise staff on operational floor, to make sure clearly understanding on the process
• Ensure machine and equipment is ready to run operationally
• Implement a test run an equipment before time of exactly start operational on daily basis
• Ensure sorting product to the right depots/destination
• Ensure completion of loading to shuttle truck within time line
• Corporate and work with safety officer in term of safety issue in the operational floor
• Corporate and work with security officer regarding security issue
• Corporate and work with customer service to support customer’s successful
• Implement the contingency plan if necessary as rule and regulation mentioned
• Must be able to work extended hours as assigned by superior
• Must be flexible to work various shifts, weekends, or irregular shifts
Team Management
• Preparation the staff’s working shift schedule
• Coaching and training staff whether in class or on the job training.
• Establish the KPI to staff, achievement and to align with central hub’s goal.
• Complete staff evaluation
• Provide development plan for staff as per dimension career path
Desired Skills / Qualifications
• 3-5 years supervisory level
• Good knowledge of courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor
• Able to lead team to achieve the functional goal. To drive and manage staff motivation
• Able to advice and coach well staff in responsible area to clearly understand company objective
• Clearly communication to team whatever such policy, procedure, and cross functionally etc.
• Works cooperatively with others to achieve target and objectives.
• Plan and organize operational functional the work station with a suitably resources
• Able to achieve the KPIs as set up by superior and drive the team to be accomplished
• Efficiencies mange overtime, consumable materials, utility, zero damage and missing, be participated team in term of all aspects related to cost management.
Minimum Educational Qualification
• Bachelor’s degree in logistics, supply chain management, or a related field (preferred)
