Job Description

Direct technicians in the areas of workflow, scheduling, accuracy and the dispensing process. Ensure the highest quality and accuracy in delivering patient prescriptions is maintained throughout the customer experience and interaction with the pharmacy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety,
- Perform and oversee the dispensing process and associated record-keeping activities
- Assist in troubleshooting and resolving customer/store complaints, including appropriate applicable documentation
- Assist in managing inventory and drug file maintenance
- Participate in periodic review and update of policies and procedures
- Communicate with the Central Fill general manager, Central Fill pharmacy manager and system administrator regarding any operational issues, suggestions and/or repairs
- Participate in the orientation and training of new pharmacists and associates
- Provide leadership and direction to supervisors, leads and customer service representatives
- Ensure patient information is handled in a HIPAA compliant manner
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- May be required to obtain pharmacist licensure in additional states based on business need and regulatory requirements
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum
- Bachelor's Degree pharmacy degree, plus 2 years experience in customer service delivery or equivalent combination of education and experience
- Licensed pharmacist
- Proficient with Microsoft Office
- Familiar with industry/technical terms and processes
- Ability to organize and prioritize a variety of tasks/projects
- Proven leadership experience

Desired
- Store pharmacy experience