Job Description

Req ID: 528809

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Central Control Operator

At Alstom Transportation, our trains and rail solutions move millions of people safely and reliably around the world, every single day. Join us, and you will be part of a global team, sharing knowledge, experience and ideas across countries and cultures, and boosting our reputation as a global leader in rail technology. Your work will have a truly human impact, connecting communities, cities, and businesses, and helping people to get where they need to be. It’s all about progress.

Location: George Bush Intercontinental Airport Reports to: Site Shift Supervisor

Primary Duties and Responsibilities

Responsible for the safe and efficient movement of trains using a computer‑based control system, in accordance with all applicable system rules, procedures, and operational standards. Core duties include:

Train Operations

• Monitor and control all automatic and manual train movements throughout the PHX Sky Train system.
• Ensure safe and efficient operations in alignment with system performance standards.

Guideway & Yard Movements

• Monitor and control guideway and yard movements for maintainers performing inspections, troubleshooting, and repairs.
• Coordinate with maintenance personnel to ensure safety during all field activities.

Communications & System Monitoring

• Utilize radio communication systems, monitor CCTV feeds, dispatch trains for passenger service, track alarms, and manage all functions affecting Sky Train operations.
• Respond promptly and appropriately to system alerts, failures, or abnormal conditions.

Power Rail and Safety Procedures

• Safely energize and de‑energize the high‑voltage electrical power rail.
• Apply foundational Lockout/Tagout (LOTO) procedures to ensure maintenance team safety

Documentation

• Maintain accurate, thorough, and timely documentation of all operational activities using shift logbooks and pass‑down reports.
• Ensure all operational records meet audit and compliance standards.

Health, Safety, & Environmental Compliance

• Follow all Health, Safety, and Environment (HSE) policies and procedures to support a safe work environment for employees, customers, and visitors.

Certification & Qualification Maintenance

• Maintain all required certifications, qualifications, and ongoing training necessary for Central Control Operations.

Knowledge and Experience Preferred

• Analytical Thinking: Diagnosing issues, predicting behavior.
• Problem Solving: Making quick, accurate decisions.
• Situational Awareness: Understanding the big picture in dynamic environments.
• Communication: Translating information, providing clear instructions, accurate reporting
• Critical thinker: Manage stressful situations, managing emergencies, prioritizing tasks, and collaborating with other team members to reach a common goal.
• Discipline: Initiative-taker, ability to manage time without supervision.
• Intermediate level of knowledge of computer-driven software applications

Requirements

• High School diploma or GED equivalent.
• Proficient in the English Language.
• Must have a valid driver’s license.
• Must be able to work various shifts (24hr Work Environment).
• Obtain and maintain certifications in compliance with all state and federal regulations applicable to this position.
• Airport requirement must pass FAA background and security check to obtain SIDA access badge.
• This position is considered "safety sensitive" and is subject to alcohol and drug testing under Federal regulations.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit, talk, and listen.
• Observe multiple screens and monitors on a continuous basis.
• Works variable hours and shifts.
• Must be able to stay awake and alert during system down time.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.