Job Description

Title:

Central Access Associate [RP-N]

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Central Access Center

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)About the Role:
At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Customer Communications Liaison, you will often be the first voice patients, caregivers, and community providers connect with when they need answers, guidance, or reassurance.
This role plays a critical part in helping people navigate cancer care with clarity and confidence. You will connect patients to the right services, support referring providers, and help ensure every question is met with compassion, accuracy, and follow‑through.
If you enjoy helping people, solving problems, and working in a mission‑driven healthcare environment, this role offers meaningful impact every single day.
Schedule: Monday through Friday, 10:30 a.m. to 7:00 p.m.
The starting annual salary for this position is $59,787 and this can include a full comprehensive benefits package.

What You’ll Do:
Serve as the primary point of contact for patients, caregivers, and community healthcare providers through phone, email, chat, web, and CRM systems
Answer questions and share clear information about cancer care, supportive services, clinical trials, and community resources
Help initiate care by partnering with the new patient referral team and guiding patients through next steps
Coordinate communication between patients, caregivers, and clinical or supportive care teams
Investigate questions or concerns, connect people to the right resources, and follow up to ensure a positive experience
Act as the main communication link for community and referring physicians, ensuring timely connections with Roswell Park providers
Accurately document interactions and maintain patient information within the CRM system
Support patient portal questions and assist with basic technology or access issues
Collaborate with technology teams and internal departments to improve tools, workflows, and the overall patient experience
Share patient feedback and help identify opportunities to improve services and processes
Support operational needs such as on‑call schedules and mobility systems that keep communication running smoothly

What You’ll Bring:
A strong customer service mindset with the ability to communicate clearly, calmly, and compassionately
Comfort handling multiple conversations and tasks while staying organized and focused
Curiosity and problem‑solving skills, with the ability to think analytically and creatively
Confidence using technology, including CRM systems, communication tools, and digital platforms
Attention to detail when documenting information and maintaining records
A collaborative approach and willingness to work across teams
Experience working with patients, customers, or service‑focused environments is helpful, especially in healthcare, but not required

Why You’ll Love Working Here:
You will be part of a nationally recognized cancer center focused on research, innovation, and compassionate care
Your work directly supports patients and families during some of the most important moments of their lives
Roswell Park offers a mission‑driven culture where collaboration, respect, and continuous improvement are valued
You will have access to learning opportunities and tools that support your growth and development
The organization is committed to inclusion, community impact, and advancing cancer care for all

Qualifications:

Required Education and Experience

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov