Job Description

DEPARTMENT: OLYMPIA CORPS

POSITION TITLE: Center Support - On Call

STATUS: REGULAR NON-EXEMPT, EXTRA ON-CALL

SUPERVISOR: SHELTER COORDINATOR

PAY RATE: $17.13 per hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION

Provide support to the department to help ensure that the needs of the Center clients are served.

The Salvation Army Center of Hope program provides 24/7 enhanced shelter and related services for adults experiencing homelessness. Participants are typically people who have been identified as high needs adults who are eligible for supportive permanent housing through outside agencies. Many clients have chronic and acute mental illness, active addiction issues, and/or trauma. This is a low-barrier, harm reduction program. Advocates are responsible for providing direct service to their participants, assisting with the goal of moving their participants quickly into permanent housing and fostering a team environment among center staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Check in Center guests from Check in sheet provided
• Distribute Linens
• Ensure that guest list is accurate and complete
• Permit only guests assigned access to the Center
• Maintain Center Logs Book
• Complete daily data reports and other reports as required
• Contact Police, Medics or Fire Department by calling 911 as needed
• Evacuate the building when necessary, ensuring all guests are accounted for
• Write reports of all incidents and accidents
• Report any cases of suspected abuse or injury immediately to a supervisor or office staff
• Report any needed repairs or supply requests to supervisor or business administrator
• Customer service mindset
• Enforce building and program rules and policy.
• Attend staff meetings, workshops, and in-service classes as provided.
• Maintain accurate record of hours worked and turn in timesheets on schedule.
• General knowledge of business protocols
• Perform other tasks as necessary as assigned or requested by your supervisor

EDUCATION AND WORK EXPERIENCE

• High School Diploma or the equivalent
• Previous work experience in programs that work with individuals with higher levels of need
• CPR certified
• 2 years of customer service experience

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Contribute to and support a positive, team-oriented work environment.
• Maintain a safe and comfortable Center environment, including physical set-up and light janitorial duties, when necessary.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Must be able to make independent decisions and apply sound judgment in performing job duties.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as file cabinet drawers, and reach overhead

• Ability to Walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.

• Ability to operate desk top telephone
• Ability to operate a desktop or laptop computer

• Ability to lift, move and/or carry up to 40 pounds.
• Ability to access and produce information from a computer
• Ability to understand written information
• Ability to hand write legibly

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:

The position may also involve exposure to vibration or oscillating movements of the extremities or whole body. Proper Training protocols and Personal Protective Equipment is provided to all staff but there may be potential exposure to blood, bodily fluids, other potentially infectious materials, cleaning supplies, pest control chemicals, paint, and materials used in building maintenance.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.