Job Description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Center Specialist (Maxine A. Smith Center)

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Maxine A. Smith Center

Campus Location: SWTCC - Maxine A. Smith Center

Job Summary

The Center Specialist is a full-time fiscal-year appointment reporting to the Director of the Maxine A. Smith Center. The position provides clerical, administrative, and operational support for the Center and assists students, employees, visitors, and community partners.

The Center Specialist helps coordinate Center activities, student support, community engagement, facility needs, and general office operations. The position also helps maintain a professional, welcoming, and organized environment that supports teaching and learning.

Job Duties

• Supports the mission, values, policies, procedures, and goals of the College.
• Greets visitors, answers telephone calls, monitors email, and provides timely and accurate information.
• Provides general assistance to students and refers specialized or technical matters to the appropriate College area.
• Supports student activities, recruitment efforts, and other Center initiatives.
• Assists with planning and coordinating College and community activities held at the Center.
• Develops and maintains professional relationships with community partners.
• Assists with outreach activities, communications, materials, and follow-up.
• Reserves Center space through the College’s official scheduling process before communicating or confirming commitments.
• Provides at least two weeks’ advance notice to the supervisor of planned events and operational needs when reasonably known.
• Monitors Center schedules and activities and communicates potential conflicts or concerns.
• Submits facility, technology, custodial, equipment, and operational requests through the appropriate process and follows each request through completion.
• Provides the supervisor with weekly updates on assigned projects, outstanding requests, upcoming activities, and unresolved concerns.
• Assists with maintaining equipment, supplies, and inventory assigned to the Center.
• Assists with the daily coordination of student workers, temporary employees, volunteers, or other assigned personnel.
• Maintains accurate records, calendars, correspondence, reports, and other Center documentation.
• Prepares basic documents, spreadsheets, presentations, and communications as needed.
• Participates in training and professional-development activities.
• Performs other related duties as assigned.
• Maintains flexibility to work evenings and weekends as needed.

Minimum Qualifications

• High-school diploma or equivalent.
• Two years of administrative, clerical, customer-service, or related experience.
• Strong interpersonal, organizational, and communication skills.
• Intermediate computer skills, including experience using Microsoft Office or similar software.

Preferred Qualifications

• Associate degree from a regionally accredited institution.
• Bilingual or multilingual communication skills.
• Experience working in higher education, student services, community engagement, events, or office operations.
• Experience coordinating meetings, activities, facility requests, or community programs.
• Experience using Banner, scheduling systems, customer-relationship management systems, or other related technology.
• Knowledge of College programs, services, procedures, and operations.

Knowledge, Skills, and Abilities

• Ability to manage multiple responsibilities, meet deadlines, provide regular updates, and complete assigned tasks with limited supervision.
• Ability to establish and maintain effective working relationships with students, employees, community partners, and the general public.
• Ability to communicate effectively in oral and written form.
• Ability to plan, organize, and manage activities with limited supervision.
• Ability to provide professional customer service and appropriate referrals.
• Ability to monitor assigned responsibilities and communicate progress, delays, or concerns.
• Ability to maintain accurate records and follow established procedures.
• Ability to use standard office and classroom technology.
• Ability to work independently and collaboratively as part of a team.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: Dr. Brandon Johnson, Director of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.