The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.
Reports to: Associate Director of Operations (ADO)
Direct Reports: All center positions except quality personnel
· Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
· Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
· Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
· Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
· Escalate quality concerns to the Associate Director of Operations.
· Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
· Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
· Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
· Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
· Manage local marketing and advertising activities to ensure understanding of promotional goals.
· Represent the center in the local community and with local partners, vendors, and media outlets.
· Safeguard the confidentiality of all employees, donor, and center information.
· Reduce operational waste, losses, and variability by implementing lean practices.
· Enhance digital and operational capabilities aligned with CSL’s roadmap.
· Foster a world-class environment for employees, donors, and communities.
· Ensure safety through rigorous quality control, donor screening, and safety audits.
· Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
· Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
· Knowledge of industry regulations and compliance practices
· Proficiency in English (written and verbal)
· Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
· Standing and walking required up to 100% of the time.
· Occasional overnight travel (up to 10%).
· Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.
#LI-Onsite
CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.
Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.
Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
