Job Description

Job Location: LaCrosse WI - LaCrosse, WI 54603
Position Type: Full TimeEducation
Level: 4 Year Degree
Salary Range: $65,000.00 - $70,000.00 Salary/year
Travel Percentage: None
Job Shift: Day
Job Category: Health Care
At CleanSlate Centers, we do more than provide care — we deliver life-saving treatment through strong healthcare operations. As a national leader in evidence-based addiction treatment, we rely on experienced clinic leaders to ensure efficient, compliant, and high-quality care delivery.
This is a hands-on healthcare operations leadership role responsible for managing daily clinic performance, staff productivity, patient flow, and key performance indicators (KPIs).
If you have experience managing medical clinics, urgent care centers, behavioral health offices, or outpatient healthcare operations — this role is built for you.
Position Overview:
The Healthcare Center Manager is responsible for overseeing day-to-day clinic operations, supervising frontline healthcare staff, monitoring operational performance metrics, and ensuring regulatory compliance. This role partners closely with clinical leadership to drive patient access, service quality, and operational efficiency.
Key Responsibilities
- Manage daily healthcare clinic operations, including patient flow, scheduling, staffing coverage, and front office performance
- Monitor and drive operational KPIs, including appointment utilization, patient retention, productivity metrics, and service quality indicators
- Analyze center performance reports and dashboards to identify trends and implement improvement plans
- Supervise, coach, and develop healthcare support staff and administrative teams
- Ensure compliance with HIPAA, accreditation standards, healthcare regulations, and internal policies
- Lead daily operational problem-solving including patient escalations, staffing challenges, and workflow optimization
- Partner with clinical providers and regional leadership to improve care delivery efficiency
- Oversee inventory management, vendor coordination, and operational readiness
- Support referral relationships, community outreach, and patient access initiatives
- Implement continuous improvement initiatives focused on operational excellence and patient experience

Required Qualifications
- Bachelor’s degree preferred OR 4+ years of healthcare operations management experience
- Experience managing medical clinic operations, urgent care centers, outpatient facilities, behavioral health clinics, or physician practices
- Proven experience working with healthcare KPIs, productivity metrics, and operational reporting
- Strong understanding of clinical workflows, patient scheduling systems, front office operations, and care coordination
- Experience supervising frontline healthcare or medical administrative teams
- Knowledge of healthcare compliance standards including HIPAA and patient privacy requirements
- Strong leadership, communication, and organizational skills
Why Join CleanSlate Centers
- Mission-driven healthcare organization focused on addiction treatment and patient recovery
- Opportunity to lead healthcare operations and make a measurable impact
- Supportive leadership and cross-functional collaboration
- Career growth within a national healthcare organization
Benefits
- Paid Time Off: 15 days PTO, 6 paid holidays, and 1 floating holiday
- Retirement: 401(k) with company match
- Health Insurance: Medical, dental, and vision plans
- Additional Benefits: HSA, FSA, life insurance, and disability coverage