Job Description

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA)

Min Experience: 1 years

Location: Bangalore

JobType: full-time

As a Center Coordinator, you will be the face of the organization, responsible for delivering a seamless and welcoming front-office experience for all customers visiting the center. This role focuses on managing customer interactions from entry to service allocation, ensuring smooth coordination and a high standard of hospitality. You will play a key role in creating a positive first impression, maintaining efficient customer flow, and supporting overall center operations through proactive communication and organization.

Requirements

Key Responsibilities

• Manage front-desk operations, including customer entry, reception, and initial engagement.
• Welcome and greet customers warmly, ensuring a professional and friendly experience.
• Handle walk-in and pre-visit queries, providing accurate information and guidance.
• Allocate customers to the appropriate advisors based on availability and requirements.
• Coordinate customer flow to minimize wait times and ensure smooth service delivery.
• Monitor and manage waiting areas, ensuring customer comfort and a pleasant environment.
• Arrange refreshments and maintain overall hospitality standards at the center.
• Support day-to-day front-office operations and assist in maintaining an organized workspace.
• Act as a communication bridge between customers and internal teams to ensure efficient service handling.

What Makes You a Great Fit

• 1–5 years of experience in customer service, hospitality, or front-desk roles.
• Strong interpersonal and communication skills with a pleasant and professional demeanor.
• Ability to manage multiple tasks while maintaining attention to detail and customer satisfaction.
• Good coordination and organizational skills to handle customer flow efficiently.
• Proficiency in English and the local language for effective communication.
• A customer-first mindset with the ability to handle queries and situations calmly and effectively.
• Comfortable working in a dynamic, customer-facing environment with high interaction levels.