Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Air Import Clerk

What you`ll do:

To coordinate and manage air import shipments from arrival through to final delivery, ensuring shipments are processed accurately, compliantly, and within customer and company service expectations.

The role involves communication with overseas offices, airlines, handling agents, customs brokers, transport providers, and customers to ensure the smooth movement of freight.

Key Responsibilities

• Manage air import shipments from pre-alert through to final delivery
• Monitor shipment progress and update milestones within CargoWise/E2K or operational systems
• Liaise with overseas offices, airlines, handling agents, transport providers, and customers
• Arrange customs clearance processes and ensure all documentation is compliant
• Review and validate shipping documentation including :
  • HAWB
  • MAWB
  • Commercial invoices
  • Packing lists
  • Customs documentation
• Ensure accurate and timely data entry into operational systems
• Arrange deliveries and coordinate with transport providers
• Proactively manage delays, exceptions, and service failures
• Provide customers with shipment updates and resolution of queries
• Ensure all files are billed correctly and closed within company KPI requirements
• Follow company SOPs, compliance requirements, and security procedures
• Support achievement of departmental service and operational KPIs
• Maintain accurate shipment records and imaging/document retention
• Escalate operational or service concerns where required

What we’re looking for:

• Previous freight forwarding or logistics experience preferred
• Understanding of air freight import operations
• Strong organisational and communication skills
• Ability to manage multiple shipments and priorities
• Good attention to detail and accuracy
• Customer service focused
• Competent in Microsoft Office applications
• Ability to work under pressure in a fast-paced environment

What You'll Get:

• Competitive Compensation: A solid base salary that reflects your experience and expertise.

• Employee Discounts: Access to discounts at major retailers (like Apple), cinemas, and attractions (such as Alton Towers and The London Eye).

• Career Growth: Opportunities to progress within the company, thanks to our ‘promotion from within’ policy.

• Comprehensive Training: You will receive the necessary training to excel in your role and develop new skills.

This is a full-time position, working from 09:00-17:30 with 1 hour lunch break from Monday to Friday.

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.