Job Description

The Family Service Advisor sells cemetery services, property and merchandise, and pre-need funeral services and inventory in accordance with the goals established by sales management. Sales are made both at-need and preneed.

This position includes a commission-based compensation structure in addition to regular pay.

& Responsibilities:

• Sells company pre-arranged funeral contracts, along with cemetery property and merchandise in accordance with established sales objectives and procedures
• Makes sales in advance of need, funding mechanism for prearrangements, including cash and installment sales
• Completes contracts and other documents as required to provide sales and customer service in accordance with company policies
• Develops personal sales leads through personal contacts, telephone solicitation activity, family follow-ups, and group marketing activities such as direct mail, media, mall kiosks, or home show booths
• Sets appointments and makes presentations in prospective client family homes to sell prearrangements
• Attends visitations, funerals, and interment services of client families
• Attends sales meetings and group sales activities as directed
• Provides client family services supporting the primary outside sales responsibility
• Maintains records of personal sales activity and performance results in the manner prescribed by the company
• Refers to sales management on any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms, and conditions of sale

Requirements & Qualifications:

• High school diploma or equivalent
• Strong preference for some formal training in business or business-related areas
• Experience in commissioned sales is strongly preferred
• Insurance license or the ability to obtain an insurance license (depending on the funding mechanism for the product sold)
• Valid state-issued driver's license with a clear driving record
• Must have the ability to travel independently