Job Description

Summary:

We are seeking a motivated and enthusiastic Cellar Door Sales Assistant to join our team in Margaret River, Western Australia. This temporary, casual role is ideal for individuals looking to gain experience in the hospitality and catering industry. As a Cellar Door Sales Assistant, you will play a vital role in providing exceptional customer service, showcasing our wines, and enhancing the overall visitor experience at our cellar door.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Provide information about our wines, including tasting notes and food pairings.
• Conduct wine tastings and educate customers about the wine-making process.
• Process sales transactions accurately and efficiently.
• Maintain cleanliness and organisation of the cellar door area.
• Assist with inventory management and stock replenishment.
• Handle customer inquiries and resolve any issues promptly.
• Promote special events and offers to enhance customer engagement.

Qualifications:

• No formal education required; a passion for wine and customer service is essential.
• Previous experience in a customer-facing role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of wine and wine tasting is an advantage.
• Availability to work flexible hours, including weekends and public holidays.