Job Description

Job Summary
Join our dynamic team as a Cell Phone Technician, where you will play a vital role in diagnosing, repairing, and maintaining a wide range of mobile devices and related hardware. This energetic position offers the opportunity to work with cutting-edge technology, providing exceptional technical support and field service to ensure our customers stay connected. Your expertise will help enhance device performance, troubleshoot software and hardware issues, and deliver outstanding service in retail or field environments. If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced setting, this is the perfect role for you to grow your skills and make a meaningful impact.

Responsibilities

• Diagnose and repair various mobile devices including smartphones, tablets, and other portable electronics.
• Perform software troubleshooting on operating systems such as Android, iOS, macOS, and Windows to resolve issues efficiently.
• Conduct hardware repairs using hand tools and soldering techniques on components like screens, batteries, charging ports, and internal circuits.
• Follow schematics and technical manuals to accurately identify faults and execute repairs with precision.
• Provide technical support for device setup, updates, and troubleshooting both in-store and in the field.
• Assist customers with retail sales of mobile devices and accessories by explaining features and recommending solutions.
• Use analysis skills to evaluate device problems quickly and determine the most effective repair strategies while maintaining quality standards.

Skills

• Proficiency with Android, iOS, macOS, and Windows operating systems.
• Strong knowledge of computer hardware components and repair techniques.
• Experience with soldering equipment and working with schematics for electronic repairs.
• Familiarity with hand tools used in electronics repair such as screwdrivers, spudgers, tweezers, etc.
• Excellent analysis skills to troubleshoot software issues and hardware malfunctions efficiently.
• Ability to perform field service visits for on-site device repairs or support.
• Effective communication skills for providing technical support to customers or team members.
• Knowledge of mobile device components including screens, batteries, charging ports, cameras, etc., for accurate diagnostics. Join us as a Cell Phone Technician where your technical expertise will help keep people connected! Bring your passion for technology into a role that challenges you daily while offering opportunities for professional growth in a vibrant environment dedicated to innovation and customer satisfaction.

Compensation: $17.00 - $24.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.