Job Description

Our associates celebrate lives. We celebrate our associates.

This position offers the opportunity to help families and friends through one of the most difficult times in their lives. This Event Manager role is responsible for creating and coordinating Celebration of Life personalized services designed to create a meaningful remembrance that reflects the life and passions of the families’ loved ones. This includes special room offerings, decorating styles, food and mementos.

JOB RESPONSIBILITIES

Event Planning Framework

• Work with locations’ leaders and funeral directors to establish and maintain personalized sample vignettes for display
• Travel to locations and provide ongoing event planning and implementation education to staff to ensure celebrations result in anticipated outcomes
• Establish and maintain locations’ event related inventories such as linens, runners, overlays, utility kits and craft supplies
• Build trusting relationships with location staff to ensure events are set up timely and fully staffed throughout events
• Identify, establish and maintain local and online vendor lists to accommodate personalized service needs
• Establish corporate purchasing card, maintain expense tracking in the company’s information system and code receipts according to policies and guidelines
• Monthly submit revenue and expenditure reporting to market leadership
• Establish annual revenue goals and expenditures with market leadership

Event Management

• Review all personalized order forms for celebration packages
• As needed, meet with families and funeral staff to determine venue site selections and personalized displays
• Maintain a sense of empathy and support when communicating with families
• Coordinate and implement the Celebration of Life Personalization Event
• Determine and obtain contents and items needed for services
• Purchase and adorn surprise keepsakes, etc. for each service
• Retrieve inventory displays and other items needed from storage
• Ensure staff scheduling for set up of events and breakdowns is in place
• Arrive and attend events as needed, adapting work schedule to accommodate dates and times
• In compliance with company policies and guidelines, ensure all pre and post forms and documentation are completed in a timely manner
• Acknowledge staff for exemplary support and provide constructive, effective feedback for areas of improvement when needed
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

• High school diploma or equivalent required
• Associate Degree in hospitality preferred but not required

Certifications/Licenses

• Valid state driver’s license in good standing

Experience

• Five years hospitality or event planning work experience including customer service, souring, revenue and expenditure tracking
• Two years funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Ongoing ability to create and design personalized specialized events
• Leadership and team qualities
• Strong work ethic
• Ability to adapt to fluctuating schedules
• Ability to travel
• Strategic planning skills
• Organizational skills and attention to detail
• Effective and empathetic communication skills
• Intermediate MS Office suite skills

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting up to 25 pounds
• Frequent walking, kneeling and reaching

Work Hours

• Frequent need to work beyond “standard” business hours
• Travel within a region up to 50%

Salary: $65,000

Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 21211Category (Portal Searching): Administration and ClericalJob Location: US-MD - Baltimore