JOB TITLE: CEC AGENT-MULTILINGUAL-RELIEVER

About This Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a man power management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent
,
skilled, and experienced
CEC Agent-Multilingual
to work in
Nairobi, Kenya

Job Summary:

The
purpose of this role is to deliver efficient call center support by managing
customer leads and inquiries across multiple channels, ensuring timely
follow-up, accurate reporting, and effective country championing.

DUTIES
& RESPONSIBILITIES:

Lead
& Customer Management

·
Handle daily inbound and outbound
leads and update responses on the leads tracker.

·
Send SMS updates to customers with
requested details.

·
Handle WhatsApp inquiries and share
product/service information with customers.

·
Follow up on leads to support
conversion into sales.

·
Escalate leads that require handling
by Sales Associates.

Country
Champion

·
Serve as the Country Champion for
Rwanda, Madagascar, and French-speaking countries.

·
Attend country-specific meetings and
provide relevant updates.

Survey
Management

·
Conduct surveys for the countries
championed, including:

·
Customer Database Survey

·
Masons Survey

·
Other surveys as assigned

·
Follow the approved survey scripts and
document all responses accurately.

·
Prepare survey reports and present
findings to management.

General
Duties

·
Prepare and submit quarterly progress
reports highlighting activities, performance, and achievements.

·
Attend monthly report meetings to
provide updates and insights.

·
Perform any other duties assigned by
the supervisor to support the team’s goals.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

·

Languages:
Must be Fluent in
French and English
(spoken and written).

·
At least 1–2 years of experience in a
call centre, customer service.

·
Strong communication (verbal &
written) and interpersonal skills.

·
Proficiency in CRM tools for lead
tracking and reporting.

·
Must be highly skilled in Google
Workspace tools (Docs, Sheets, and Presentations) for reporting, documentation,
and collaboration.

·
Strong attention to detail and ability
to manage multiple tasks effectively.

Interested
and qualified applicants should submit their applications through the link
below.

Note:

Only shortlisted applicants will be
contacted.

Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

Languages: Must be fluent in French and English (spoken and written).

·
At least 1–2 years of experience in a
call centre, customer service.

·
Strong communication (verbal &
written) and interpersonal skills.

·
Proficiency in CRM tools for lead
tracking and reporting.

·
Must be highly skilled in Google
Workspace tools (Docs, Sheets, and Presentations) for reporting, documentation,
and collaboration.

·
Strong attention to detail and ability
to manage multiple tasks effectively.