Job Description

CE Specialist

Contract16 months fixed term

Location: Gwacheon-si, Gwanmun-ro

Department: Sales & Marketing

Salary:To be determined after interview

Job type: Full-time

Design a more beautiful world with us

Join the team behind the shimmer in cosmetics, the gleam in concept cars and the science that sparks innovation. At SUSONITY, we don’t just create materials – we bring beauty and performance to life. And we’re just getting started. As a global team of thinkers, makers and innovators, we’re united by a simple belief: that surfaces can do more than look good – they can perform brilliantly. Join us and help build the next generation of beauty, durability and design.

Roles and responsibilities

• Execute end-to-end Order-to-Cash (O2C) process, including order intake, delivery coordination, and daily order management for including Key Account customer
• Manage end-to-end order management for imported materials, ensuring seamless processing from order creation to delivery coordination while proactively managing backorder situations.
• Resolve customer issues professionally and promptly while multitasking across multiple systems and phone/email channels.
• Execute timely customer communication and proactive status updates, ensuring punctual follow-up on open inquiries.
• Represent the voice at the customer by capturing and reporting feedback through direct interactions, offering proactive solutions to reduce customer effort.
• Promote and guide customers in using the eShop/website for order tracking, invoice retrieval, and product information.
• Manage order handling, shipment tracking, purchase/payment on customer systems, and real-time response to SAP /system errors and shipment delays.
• Support strategic account and sales activities through enhanced open order management to maximize sales revenue.
• Partner with sales, marketing, technical support, SCM, and logistics teams to deliver quality service in Key Account OTC processes.
• Resolve order issues and systematically document complaints related to status, quantity, product, routing, and billing.
• Eliminate backorder situations by proposing alternative plants, sizes, or substitute products when needed.
• Maintain thorough documentation at all customer interactions in CRM to support audit readiness and decision-making.
• Consistently achieve KPls related to quality, productivity, and accuracy while proactively supporting team and department projects.
• Represent the company positively and professionally in all communications, using proper phone etiquette and written grammar.

What you’ll bring

• Bachelor's degree+
• At least 1 years of experience in order management or supply chain management, preferably in a B2B environment.
• Experience with SAP ERP is preferred.
• Knowledge and experience in Order-To-Cash management, order intake, delivery coordination, and issue resolution.
• Good verbal and written communication skills in Korean to interact effectively with customers and internal stakeholders.

What we offer

We support our colleagues in their development and promote an open and inclusive culture. We believe it's our duty to meet our fundamental responsibilities in topics like human rights, labor conditions and anti-corruption practices. We are committed to creating access and opportunities for all to develop and grow at your own pace. People are responsible for the success of our organization, so people play an important role in all we do and how we achieve it.

Apply now and join the bright minds behind brilliant surfaces.