Job Description

Deadline Date: Thursday 16 July 2026

Requirement: Training Coordinator - ICT Security Accreditation

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 890 (estimate)

Required Start Date: No Later Than 24 August 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Note: For all Level-of-Effort and Completion-Type requests processed outside of the IWC Value Stream, and for which the contractor will not be reimbursed directly by IS for travel expenses, additional travel funding shall be allocated on a Not-to-exceed basis when the yearly Option is exercised.

Special Terms and Conditions: The contractor will be responsible for complying with the respective national requirements for working permits, visas, taxes, social security etc. whilst working on site at NATO HQ Brussels, Belgium. No special status is either conferred or implied by the host organisation, NATO HQ Brussels, Belgium to the contractor whilst working on site. If the successful candidate is allowed to work remotely, travel to NATO HQ for meetings will be at the candidate’s expense. Travel to other locations will be reimbursed as if the travel originated in Brussels. Attendance at these meetings is mandatory.

1. INTRODUCTION

The Cyber and Digital Transformation Division (CDT) oversees all aspects of cyber and digital transformation across the entire NATO enterprise and is the principal institutional engine for advancing the Alliance's agenda on those issues. The division also coordinates on all aspects linked to countering hybrid actions. As a fully integrated civilian-military Division, it combines the strategic insight of the International Staff (IS) with the operational expertise of the International Military Staff (IMS), enabling coherent, credible, and actionable advice to NATO's senior decision-making bodies.

The Readiness and Operations Directorate ensures that NATO's digital and cyber capabilities are operationally viable, exercised, and maintained at readiness. It plays a pivotal role in translating developed capabilities into operational outputs and enduring services, supporting real-time cyber defence efforts, digital situational awareness, and service assurance across NATO missions. It leads on training, exercises, operational preparedness, and serves as the primary link with the NATO Integrated Cyber Defence Centre (NICC). Feeding back experiences and lessons identified from operations into strategy, policy, plans, capability development, and readiness, the directorate enables continuous improvement and reinforces NATO's resilience and responsiveness in the information and cyber domains.

The Cyber Readiness (CYR) Section leads and coordinates the implementation of NATO's cyber strategy, policy and governance by ensuring operational readiness and business continuity, resilience and responsiveness, contributing to the continuous monitoring and improvement of NATO's cybersecurity posture. The Section is established across four functions:

1. Implementation oversight.
2. Framework and directive development.
3. Learning, training and exercise support.
4. Effectiveness measurement and reporting.

The learning, training and exercise support function ensures cyber individual and collective learning, training and exercises across the NATO Enterprise in coordination and complementarity with Alliance-wide initiatives, contributing to the development of a skilled and effective cyber workforce for NATO's future.

The incumbent will directly support NATO's security accreditation efforts to train new and more accreditors in order to help alleviate the backlog.

2. OBJECTIVE

The Training Coordinator - ICT Security Accreditation will be responsible for delivering an accreditation support learning and development interactive toolset that enables process actors to understand, navigate, and execute their responsibilities efficiently. This will be achieved through two distinct but interconnected phases, each building upon the previous to create an integrated solution.

The Training Coordinator will be responsible for coordinating the design and delivery of ICT Accreditation learning initiatives and post-activity analysis to ensure they are consumed effectively by the eight (8) stakeholder categories involved in the accreditation process. This will incorporate the development and implementation of learning content, including remote and in-person learning possibilities.

The service will involve conducting process analysis and stakeholder mapping; formulating role-specific learning pathways; tracking proficiency metrics; and managing stakeholder relationships while contributing to measurable process improvements.

It is expected that the incumbent will engage consistently with NATO Education & Training Facilities (namely NCI Academy) for integration into NATO's learning management solutions.

3. SCOPE OF WORK

The CDT Division is seeking a Training Coordinator who will deliver an ICT Security Accreditation Training Package to support NATO's accreditation efforts through a phased approach, comprising Phase 1 - Documentation Aggregation & Wiki Platform (24 August - 31 October 2026) and Phase 2 - Persona-Specific Training Content Development (1 October - 31 December 2026).

This effort focuses on ensuring process velocity - the speed at which accreditation applications progress from initiation to approval - by ensuring all process actors are informed, enabled, and connected across the accreditation workflow. The package will support Application/Product Owners, Suppliers, NATO Project Managers, Procurement Agents, and Legal Agents to articulate and execute their responsibilities within the accreditation process.

The Training Coordinator will work closely with the NATO Security Accreditation Authorities (SAAs), NCIA Accreditation Team, and Learning and Development (L&D) communities of interest throughout the NATO Enterprise to build user-centric learning experiences that align with CDT Cyber Readiness mandates.

4. TASKS

The incumbent must be able to perform effectively and efficiently with minimal supervision the tasks described below.

4.1 Phase 1 - Documentation Aggregation & Wiki Platform

Aggregate all Accreditation documentation and templates into one searchable database delivered as a wiki with process-specific referencing capability, deployed within the Microsoft SharePoint ecosystem.

Documentation Audit and Analysis

• Collect all existing accreditation documentation across NATO entities.
• Catalogue all templates, guidelines, procedures, and reference materials.
• Map documentation to process stages and stakeholder responsibilities.
• Identify gaps, redundancies, and update requirements.
• Document the end-to-end ICT Security Accreditation process including decision points, gates, and typical cycle times.

Wiki Development and Content Migration

• Configure SharePoint environment within NATO Microsoft ecosystem.
• Develop Wiki templates and page structures for consistent content presentation.
• Migrate and format existing documentation with appropriate metadata.
• Implement notification mechanisms for content updates.
• Create navigation pathways aligned to stakeholder journeys.
• Enable deep-linking to specific process steps and their relevant documentation.

4.2 Phase 2 - Persona-Specific Training Content Development

Create persona-specific training in different formats that pertain to each part of the accreditation process, enabling all process actors to execute their responsibilities with minimal latency.

Learning Needs Analysis

• Conduct structured interviews with the 3 SAAs, NCIA Accreditation Team, and representative process actors.
• Identify knowledge gaps and skill development priorities per persona.
• Map training requirements to process stages and decision points.
• Define proficiency levels (Awareness through Expert) for each role.

Training Content Development

• Develop role-specific remote self-learning training content.
• Create micro-learning modules (3-7 minutes) where appropriate.
• Produce video briefings (10-15 per role) covering process overview, role-specific responsibilities, handoff protocols, and common errors.
• Develop interactive scenarios and knowledge checks.
• Create quick reference guides and job aids linked to Wiki content.

Multi-Format Delivery

Training content will be delivered in multiple formats to accommodate different learning preferences and contexts.

• E-learning modules: Purpose: Self-paced foundational learning. Delivery Platform: NATO's Learning Management System (LMS).
• Video briefings: Purpose: Visual process explanation. Delivery Platform: LMS + Wiki embedded.
• Interactive walkthroughs: Purpose: Hands-on process practice. Delivery Platform: Web-based.
• Quick reference cards: Purpose: Just-in-time support. Delivery Platform: PDF + Wiki.
• Assessment instruments: Purpose: Proficiency measurement. Delivery Platform: LMS.

LMS Integration

• Deploy content to NATO's LMS.
• Configure learning pathways and prerequisites by persona.
• Implement proficiency tracking and reporting dashboards.
• Establish bi-directional links between LMS and Wiki platform.

5. PROFILE

[See Requirements]

6. LOCATION OF DUTY

The Service will be executed primarily on site at the NATO HQ offices in Brussels, Belgium. Frequent travels or short temporary duty travels may be required.

The contractor will be embedded within CDT, working within the Cyber Readiness Section (CYR), reporting directly to the Section Head, and working in close coordination with the other stakeholders.

The duty location is NATO HQ in Brussels, Belgium. Teleworking is possible on a case-by-case basis upon an agreement with management.

7. TIMELINES

The services of the contractor are required for the period starting as soon as possible not later than 24 August 2026 (tentative) until 31 December 2026.

Possible extension of the contract in 2027. Contract extensions are subject to performance of the contractor, budget availability and related NATO regulations.

8. SPECIFIC WORKING CONDITIONS

The services will be provided in an office-based environment within a secure setting, under standard working hours. Occasional non-standard working hours may be required to support urgent or high-priority tasks.

All documentation shall be based on NATO or CDT templates or agreed templates.

All project material shall be stored on CDT dedicated spaces on approved NATO platforms.

9. TRAVEL

The contractor will be expected to undertake business travel in support of specification development and coordination activities with NATO stakeholders.

The frequency and duration of travel will depend on operational requirements and tasking needs.

Travel expenses will be reimbursed to the individual directly (in addition to the hourly rate) under NATO rules. Travel to SHAPE will not be reimbursed.

10. SECURITY AND NON-DISCLOSURE AGREEMENT

The security classification of the service will be up to NATO SECRET.

The contractor providing the services under this SOW is required to hold a valid NATO SECRET security clearance at the time of proposal submission.

The contractor will be required to sign a Non-Disclosure Agreement prior to commencing work.

Requirements

10. SECURITY AND NON-DISCLOSURE AGREEMENT

• The contractor providing the services under this SOW is required to hold a valid NATO SECRET security clearance at the time of proposal submission.

5. PROFILE

Required:

• Possess a university degree in Education, Instructional Design, Cybersecurity, Business Economics, or an equivalent qualification.
• More than 3 years demonstrable experience in learning systems architecture and digital transformation in defense, government, or highly regulated environments, including NATO or equivalent international organizations.
• More than 3 years industry experience in instructional design, rapid prototyping and learning principles.
• Experience working with NATO, or equivalent industry or international organizations, with regards to Learning & Development activities.
• Experience designing learning and compliance solutions for highly regulated industries with stringent audit and governance requirements.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook) and Microsoft 365 ecosystem.
• Demonstrated expertise in Microsoft SharePoint architecture, development, and administration.
• Experience with Learning Management System integration (preferably Rhapsode or Moodle).
• Fluent or Native levels of English ensuring excellent written and verbal communication skills.
• Ability to seamlessly engage all levels of staff - from working-level practitioners to senior leadership.
• Exceptional digital literacy with ability to bridge technical, operational, and policy domains.
• Ability to adapt to changing priorities and deadlines.
• Detail-oriented with a commitment to producing high quality, error-free content.

Desirable:

• Postgraduate specialization in system design, human-machine integration, integrated product development, or digital transformation would be considered an advantage.
• Certification in ITIL 4, Agile Project Management, or demonstrated program delivery expertise in phased enterprise implementation would be considered an advantage.
• Previous experience with NATO accreditation processes (SAA, CISOA, or NIST-based frameworks) would be considered an advantage.
• Proficiency in Generative AI integration, explainable AI frameworks, conversational UX design, and AI governance structures would be considered an advantage.
• Experience collaborating with academic research institutions on responsible AI, learning architecture frameworks, or digital transformation methodologies would be considered an advantage.