Job Description

Your daily responsibilities

• Welcome every client with generosity and create a warm environment, rooted in attentive listening and kindness, conducive to personalized advice.
• Present our collections in all their diversity, highlighting the pieces, materials, and craftsmanship
• Provide precise and enthusiastic advice, offering harmonious combinations suited to each client’s needs and lifestyle across our métiers
• Drive sales across all categories, integrating a fluid and modern omnichannel approach

• Maintain an in-depth knowledge of collections, new releases, and trends while engaging in regular training

• Collaborate with and support the team to ensure a seamless client experience and collective success

Keys to your success

• Significant experience in high‑end retail, with a strong understanding of the requirements of personalized client service

• Solid product culture and the ability to navigate with ease between different métiers thanks to a true sensitivity to materials, finishes, and quality

• Clear and professional communication in Czech and English is mandatory, enabling you to support and retain a demanding clientele

• Active listening and adaptability to accurately address diverse client expectations and adjust the experience accordingly

• Autonomy, agility, and proficiency with digital tools, supported by natural curiosity promoting continuous skill development

• Team spirit and open-mindedness, contributing to a smooth collective dynamic across métiers

• Strong service orientation and attention to detail, ensuring a flawless client experience in line with the Maison’s standards.

As a responsible employer, we are committed to ethics, diversity, and inclusion. Join the Hermès human adventure!