Job Description

​ CHANEL invests significant efforts to providecutting-edgedigitalsolutions,intelligent technologiesandsmart devices to its employees and partnersin order toenhanceproductivityat every level, both individual and collective, carry out their mission efficiently, andenable everyone to contribute meaningfully to thelong-term brand equity of the House.

We are looking for a Service Owner for Low Code and AI Agents within the Intranet and No Code Platform (INCP)ServiceLine of Global Infrastructure ServicesatCHANEL IT.

This positioninvolvesglobal accountabilityforhighly visible servicesrelatedto Low Code apps and automation for Citizen and Pro Devuse.These services areusedbyall Chanel entities worldwide fora largerangeof purposes, frombasicpersonal productivity to complex technical solutions for business projects

The service around AI agents is becoming increasingly visible and critical for the houseOur ability to define and implement secure governance at a global level is key to embracing thisnew technologyresponsibly.

Whatimpactyou create at Chanel

• Be a genuine partnerindefining and articulatingtheCitizen IT visionat CHANEL, ensuring alignment with all entities through robust, federated governance frameworks.

• Create a comprehensive service offering, covering everything from Citizen IT (such as individual productivity) to professional development practices.

• Champion low code and agentic AI adoption,showcasingtheir transformative value in driving strategicobjectivesand digital acceleration.

• GuideCHANEL IT entities in building capabilities around low code and agentic AI technologies,facilitatingtheir evolution into centers of excellence and operational excellence.

• Operate the platform at the global level to support business-critical activities.

• Oversee 24/7 platform reliability, collaborating with the support team to uphold stringent SLA commitments and support diverse time zones.

• Implement a service-oriented approach to asset creation, efficiently addressing all incoming development and automation requests.

• Participate in the management of a global Factory for designing, delivering, andmaintaininglow code and agentic AI solutions, including the evaluation of external technologypartnersand ensuring seamless integration with other tech entities.

• Cultivate Centers of Excellence (CoEs) to accelerate the organizational transformation towards low code and agentic AI.

• Empower entities to surface and prioritize impactful use cases, onboarding them into the governance framework.

• Provide expert guidance and advisory support for new requests, including technical assessment, project qualification, and best practice process enablement.

• Foster the emergence of local champions, equipping them to autonomously scale low code and agentic AI initiatives whilemaintainingalignment with global standards.

• Establishand enforcestandards, policies, and compliance frameworks for low code and agentic AI.

• Define project patterns based on their category (from citizen development to pro dev)..

• For the pro dev projects, ensure rigorous compliance with existing infrastructure, security standards, and regulatory mandates, embedding these requirements into all professional-grade solutions.

• Setupthe architecture review boards tovalidateand assure the quality, scalability, and security of low code and agentic AI deployments.

• Drive cultural change and continuous learning across CHANEL Tech & Business communities through a structured transformation roadmap.

• Develop compelling communication strategies and knowledge assets for dissemination via local Centers of Excellence.

• Curate and deliver targeted training programs to elevate both technical and non-technical skillsets, promoting widespread adoption in line with the responsible AI framework, security, compliance and financial rules.

• Spread a culture of continuous improvement,facilitatingknowledge exchange and community engagement through dedicated forums (e.g.communication website, Low Code Assembly community, webinars, etc.).

AdditionalMissions toConsider

• Embed Responsible and Ethical AI Practices in coordination with the Global Legal team

• Define and implement governance controls to ensure transparency, explainability, and fairness in all agentic AI-powered solutions.

• Monitor and mitigate potential ethical, security, and compliance risks associated with autonomous and generative AI technologies.

• PromoteIntegrationandInteroperability

• Drive the seamless integration of low code platforms and agentic AI with existing enterprise systems, ensuring data consistency and operational resilience.

• Establish best practices for API management, data exchange, and secure automation across legacy and modern environments.

• Ensure Robust Security and Data Protection in coordination with the Global Cybersecurity team

• Oversee the implementation of security and privacy standards within all solutions, ensuring compliance with global regulations (e.g., GDPR, CCPA) and internal policies.

• Regularly audit platform usage and application inventory to detect and remediate vulnerabilities or unauthorized activities.

You are energised by

• Delving into a variety of challenges that blend technology and business needs.

• Collaborating with multidisciplinary teams and enriching your perspective through diverse interactions—across IT, business teams, and external partners.

• Imagining, testing, and implementing concrete low code solutions that simplify users’ lives and transform ways of working within the House.

• Seeing the direct impact of your initiatives: making tools accessible, accelerating innovation, and fostering team autonomy.

• Evolving in an agile environment, open to experimentation, where continuous learning is part of the everyday experience.

• Connecting ideas,identifyingemerging trends, and translating sometimes implicit needs into tangible solutions.

What you will bring

• Agenuine motivation and strong ability to lead aGlobal servicein a collaborative, open environment where key stakeholders across the organization are active contributors.

• You are energized by co-construction, eager tofacilitatedialogue, and committed to building and evolving the service offering and its governance collectively

• A passion andstrong belief in the power of low code and AI to unlock business value. You are curious aboutnew technologiesand eager to experiment, alwaysseekingto translate innovation into pragmatic, impactful solutions

• Proven experience in service ownership or platform management at scale, ideally in a global context. You are comfortable with end-to-end accountability, from vision to daily operations, and thrive in environments where reliability and compliance are non-negotiable

• Experience in orchestratingCentersof Excellence or transformation programs. You know how to empower local champions,facilitateknowledge transfer, and create a culture of continuous improvement.

• A strong understanding ofMicrosoftlow code andAgentic AIsolutions.

• Deepexpertisein no code and low code technologies, particularly within the Microsoft ecosystem. You are highly proficient with tools such as Power Platform, Power Apps, Power Automate, Logic Apps, Microsoft Copilot Studio, and Dataverse, and you understand their integration potential within a complex IT landscape.

• You actively keep track of the technology roadmap, work in partnership with Microsoft andanticipatehow new features or changes can beleveragedfor CHANEL.

• Fluent English, comfortable operating in a global environment; occasional travel depending on key workshops and entity onboarding moments

What Chanel can offer you

• A unique opportunity to shape digital transformation at a global scale. Join a House renowned for its creativity and innovation, where your impact will be visible across all CHANEL entities and functions

• A culture that values initiative, curiosity, and continuous learning.You’llbe encouraged to experiment, develop your skills, and stay at the forefront of digital and AI technologies.

• Collaboration with multidisciplinary teams. Work closely with experts in IT, business, cybersecurity, legal, data, and external partners

• Access to leading-edge technologies and resources. CHANEL invests in the latest tools and platforms, andyou’llhave the opportunity to help shape partnerships with major vendors like Microsoft.

• Support for professional development and personal growthin a respectful,inclusiveand open working environment

• A flexible, hybrid working model

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarityand effectiveness of our teams. We strongly encourage your application, as we value the perspective,experienceand potential you could bring to Chanel.