Job Description

The Global IT Transformation department oversees several major transformation programs around Customer, Digital and Integration data and wishes to reinforce its Data Management team with IT Data Compliance Manager in charge of creating, maintaining and improving our current and future data processing systems, such as but not limited to: a CPC (Client Preference Center), a MDM (Master Data Management), a DQM (Data Quality Management), a C360 (Customer 360).

The IT Data Compliance Manager will work primarily on compliance of Client and Sales Transactions data domains; the scope can be enlarged to other data domains in the future.

He will work closely with the Global Client Data Manager, taking over all topics on implementing and monitoring the systems that will ensure Data Compliance within Pioneer in its Global Products (CPC, MDM, DQM, C360).

Pioneer requires several applications and features to be implemented and maintained to ensure data compliance:

A Client Preference Center that is already in production, enables:

• The ability to capture and historize consents provided by the clients
• The ability for the client to modify previous given consents himself via a front-end
• The ability to safeguard the proof of consent and to create reports of consent if needed by the legal authorities
• The ability to version the privacy policies signed by the clients
• A global DSDR (Data Subjects Deletion requests) process that ensures client complete data deletion in both global and regional Chanel systems when requested by the Client
• A global data retention ‘clock’ that calculates the date of expiry of the data, considering triggering events
• Multiple adaptations to the Global Applications (CPC, MDM, C360) to comply with local regulations

In this environment, the Data Compliance Manager:

• Acts as a Product Owner of the CPC / DSDR / Retention Clock components of Pioneer
• Is the point of contact for any technical demand on DSDR, data retention and all other privacy-related matters with the business and legal teams.
• Has overall responsibility for data privacy matters, extending beyond just the systems under his/her direct supervision.

This role partners with several internal stakeholders and teams from IT (Global Customer data custodian, Global Location data custodian, Regional data custodians, Global Legal Teams, Integration, Operation and production, C360, Regional IT Client managers, global touchpoints owners, Security team, RUN team and other various IT functions) to develop technically sound solutions to drive CPC / MDM / DQM changes in a complex environment.

What impact you create at Chanel

As a Product Owner, you are responsible for:

• the collection of potential new requirements from key users (Legal Teams, Regions, Divisions)
• piloting future developments of CPC / DSDR / Data Retention Clock features
• developing User Acceptance Tests cases
• following debugging processing with the development Teams (front-end and back-end offshore and onshore teams)
• monitoring the availability and the usage of the CPC / DSDR / Data Retention Clock applications in Production
• manage the planning, budget and resources of the Compliance products

As a member of the Data Management Team, the Data Compliance Manager will:

• collaborate with internal stakeholders to define requirements, deliverables, and set and manage expectations
• aware of the global context of the Pioneer Project and act as an ambassador of the project

You are energised by

• Working within a team at the heart of data transformation in Paris, with stakeholders worldwide
• Creating value by leveraging data compliance products
• Passion for new technologies and their adoption, data, and next-generation data management solutions
• Project management: from Build to Run
• Managing cross-functional, diverse, and multicultural teams
• Working closely with Chanel’s three divisions and six regions
• Leading topics, driving progress, detecting weak signals and synergies

What you will bring

• Master’s degree (University, Engineering school, Business school)
• 5+ years Programme Management experience on complex IT projects with an international span, in an international B2C environment, retail, digital and/or e-commerce.

Technical Skills:

• Understanding of technical systems ecosystem technologies (.NET, lambda functions, Azure and AWS cloud environments, Kafka topics, Json, SLQ, GCP)
• Knowledge of information systems security and data-related regulations.
• Understanding of MDM solutions, particularly Reltio, is a plus.

Soft Skills:

• Rigor and organizational skills.
• Autonomy and the ability to take initiative.
• Ability to collaborate with technical and business profiles.
• Sense of confidentiality and ethics.
• Must be at ease with ambiguous, complex, and volatile environments
• Superior facilitation skills and overall ease with presenting to large and senior audiences
• Analytical mind, problem solver, strong statistical skills, data crunching-lover
• Fluent in English and French

What Chanel can offer you

• Important role with both technical and functional components
• Visibility within divisions, regions, business, legal & IT teams
• Potential evolution within the entity
• Potential for technical (new technologies, training, etc.) and personal development
• Autonomy and room for initiative

Possibility of progressing to other roles within the Chanel network in the future (regionally or in divisions).

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.