Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
A Chloé stylistisan ambassador of theMaison, in charge of welcoming everyguestinto theChloe family.
He / She is atrustworthy advisor toclientsand a reliable team player that thrives to provide the best experience.
A Chloé Stylistis:
ACLIENT RELATIONSHIP OWNER
o Delivers exceptional customer service and takes pride in developing long-term relationships
o Is aware of CRM targets and actively engages in all actions to reach them
oImplementspersonalisedreach-out campaigns andutilisesallclientelingtoolsavailableto complete CRM tasks within giventimeframe
o Consistentlycapturesclient dataand takes notes ofallqualitative information
oKnows his/her portfolio of customers, and in particular theVVICsand VICshe/she handles
AN OMNICHANNEL BUSINESS PARTNER
oHas at heart tooffer excellent customer serviceanddelivers strongbusiness performance
oUsesall omnichannel services availableto grow sales
oIs aware ofstore and individualsales and KPIStargets and actively engages in all actions to reach them
oActively completestrainings andparticipatesinallcommercial activities set by the SM/ASMHO
oConsistentlyworks toachieve given sales, KPIs and CRM targets
O Isaware of local trading environment and competitors ‘activities
AN OPERATIONS EXCELLENCESUPPORTER
oEnsures impeccable storeenvironmentsuch as visual merchandising respected, backof house, stockand grooming at any time of the dayand supports colleagues and managers
o proactivelyinforms SDASDof any structural repair needed in store to ensure a luxurious environmentat all time
o Implements all guidelines related to store and back of house management andparticipatesin inventories
o Supports after sales clients and follows up to ensure impeccable after sales service
o Complies with established Richemont Policies and standards
#Richemont #WeCraftTheFuture
At Richemont, we craft the future. Our unique portfolio includes prestigious Maisons distinguished by their craftsmanship and creativity. Richemont’s ambition is to nurture its Maisons and businesses and enable them to grow and prosper in a responsible, sustainable manner over the long term.
Richemont operates in three business areas: Jewellery Maisons with Buccellati, Cartier, Van Cleef & Arpels and Vhernier; Specialist Watchmakers with A. Lange & Söhne, Baume & Mercier, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Piaget, Roger Dubuis and Vacheron Constantin; and Other, primarily Fashion & Accessories Maisons with Alaïa, Chloé, Delvaux, dunhill, G/FORE, Gianvito Rossi, Montblanc, Peter Millar, Purdey, Serapian as well as Watchfinder & Co.
To deliver on its mission of crafting the future, the Group nurtures the distinctive craftsmanship and creativity of its teams, employing a workforce of nearly 40 000 people spanning 136 nationalities across 40 countries in five regions.
