Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a CDD Process Implementation Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.

What you’ll own as the CDD Process Implementation Manager

Delivery and Program Execution

• Lead the end-to-end delivery of CDD projects and transformation initiatives across onboarding and ongoing monitoring
• Translate strategic objectives into detailed delivery roadmaps ensuring alignment with regulatory expectations, risk appetite and business priorities
• Develop, baseline and actively manage integrated delivery plans, including dependencies across broader stakeholder holders and third parties
• Own and operate robust delivery governance including RAID management, KPI tracking, financial oversight and executive level steering committee reporting
• Ensure delivery consistency through standardised methodologies, tooling and controls across project lifecycle
• Ensure timely and high-quality delivery of change initiatives, balancing commercial outcomes with compliance obligations

Operational Impact Analysis

• Conduct detailed operational impact assessments to evaluate how process, technology, and policy changes affect frontline CDD teams, including capacity, workload, skills, and service levels
• Partner with operations to model future-state workflows, identifying impacts on throughput, cycle times, and quality metrics
• Quantify resource implications (FTE, cost, productivity) and define transition strategies to maintain business continuity during implementation
• Identify downstream and upstream impacts across related processes (e.g., Ongoing monitoring)
• Ensure that operational readiness plans (including training, SOP updates, and MI/reporting changes) are defined and executed prior to go-live

Stakeholder Management

• Act as the central point of coordination across business including operations, technology, compliance, and external vendors
• Build and maintain strong relationships with senior stakeholders to ensure alignment, transparency, and effective decision-making on priorities, trade-offs and risks
• Facilitate governance forums and workshops to drive consensus on design, delivery and implementation approaches
• Communicate progress, risks, and outcomes clearly and succinctly to leadership and governance forums

Change and Transformation Leadership

• Lead the design and implementation of target operating models ensuring scalability, consistency and effectiveness of control
• Drive the rollout of new CDD processes, systems, and tools ensuring seamless integration into existing operational environments
• Champion structured change management practices, including stakeholder engagement, communication strategies, and training programmes.
• Ensure successful adoption of change through performance tracking, feedback loops and continuous optimisation

Automation and AI Enablement

• Identify and deliver opportunities to automate manual CDD processes using workflow tools, RPA, and intelligent automation solutions
• Partner with data and technology teams to embed AI/ML capabilities to enhance risk assessment, document verification, entity resolution, and adverse media screening
• Evaluate and implement digital solutions to improve straight-through processing, reduce manual touchpoints, and enhance customer experience
• Ensure AI and automation solutions are deployed responsibly, aligning with model risk management, explainability, and regulatory expectations
• Track and evidence efficiency gains, accuracy improvements, and cost reductions delivered through automation initiatives

Regulatory and Risk Alignment

• Ensure all change initiatives align with internal CDD standards, policies and applicable external regulatory requirements
• Partner with compliance, risk and wider internal stakeholders to embed robust, effective controls and risk mitigation strategies
• Support rapid response to regulatory change, ensuring delivery timelines are met without compromising quality and operational stability
• Prepare for and support internal and external audits, regulatory reviews, and control testing

Continuous Improvement and Value Realisation

• Drive a structured approach to value realisation, defining clear success metrics, benefits cases, and post-implementation tracking mechanisms.
• Identify opportunities to improve operational efficiency, data quality, and control effectiveness
• Monitor and report on key outcomes including efficiency gains, cost savings, risk reduction, and customer experience improvements.
• Foster a data-driven culture, leveraging MI and analytics to inform decision-making and performance optimisation.
• Establish feedback loops to continuously refine processes and enhance delivery outcomes

What you bring

• Proven track record delivering CDD, KYC, AML, or financial crime programs within regulated financial services
• Excellent stakeholder management skills, with confidence engaging and influencing senior leadership and governance forums
• Robust delivery discipline, including experience with Agile, Waterfall, or hybrid methodologies, and strong governance practices
• Proven experience managing complex, cross-functional programmes, including technology-enabled transformation and operational change
• Deep understanding of CDD processes and regulatory drivers, with the ability to translate requirements into scalable delivery solutions
• Confident influencing senior leadership, with strong governance discipline across planning, RAID, and executive reporting
• Data-driven and outcome-focused, balancing regulatory compliance with efficiency, scalability, and customer experience
• Strong problem-solving capability, with the ability to navigate ambiguity, manage competing priorities, and drive outcomes under pressure
• Clear, concise communication skills, able to articulate delivery progress, risks, and outcomes to both technical and non-technical audiences

It’s a bonus if you have

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About the team

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What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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