Job Description

CDD Onboarding Operations – Team Lead

India/Mumbai

• Are you curious, excited by experimentation and always looking for a better way of doing things?

• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?

• Do you want to have the opportunity to high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

If so, we would love to hear from you!

This is a great opportunity to support Modulr, the fastest growing payments business in the UK and Europe, in our ambition to scale effectively while maintaining robust, compliant, and efficient financial crime operations.

We are seeking a candidate based in India to align with our “Office First” strategy, while collaborating with a geographically distributed team that supports both our UK and European entities.

About Us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe, to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks.

We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.

We are deeply integrated into the payment ecosystem. Across the UK and Europe our payment network connectivity includes FPS, BACS, CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. Modulr holds settlement accounts at the Bank of England. We are a principal member of Visa and Mastercard schemes across the UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Modulr now has over 400 employees across London, Edinburgh, Amsterdam, Mumbai and the US.

Modulr Values

• Building the extraordinary — going that extra mile.

• Owning the opportunity — being passionate and proud of the time you invest.

• Moving at pace — reaching goals faster while being supported on your career journey.

• Achieving it together — working collaboratively and being a Modulite.

The Role

The CDD Onboarding Team Lead is responsible for leading a team of Customer Due Diligence (CDD) Analysts performing onboarding and Know Your Customer (KYC) & Know Your Business (KYB) reviews for business customers. The role ensures all customer applications are assessed accurately, efficiently, and in line with regulatory requirements, internal policies, and service level agreements.

The successful candidate will drive operational excellence, support team development, manage performance, and act as a key escalation point for complex onboarding and financial crime-related matters.

Key Responsibilities

Team Leadership & People Management

• Lead, coach, and develop a team of CDD Onboarding Analysts.

• Conduct regular one-to-one meetings, performance reviews, and development discussions.

• Monitor individual and team productivity, quality, and SLA adherence.

• Foster a high-performance, customer-focused culture.

• Support recruitment, onboarding, and training of new team members.

• Manage workforce planning and allocation of workloads.

Customer Due Diligence & Onboarding

• Oversee onboarding reviews for corporate, sole trader, partnership, and regulated entities.

• Ensure robust verification of customer identity, business activity, ownership structure, and source of funds.

• Review and approve higher-risk or complex customer applications within delegated authority levels.

• Provide guidance on Enhanced Due Diligence (EDD) requirements.

• Act as an escalation point for unusual or complex cases.

Compliance & Risk Management

• Ensure compliance with UK and international AML, CTF, sanctions, and regulatory obligations.

• Maintain strong understanding of FCA expectations, financial crime risks, and payment industry regulations.

• Identify emerging risks and recommend process improvements.

• Support internal audits, compliance reviews, and regulatory requests.

• Ensure accurate record-keeping and audit trail maintenance.

Operational Excellence

• Monitor KPIs, quality metrics, backlog management, and onboarding turnaround times.

• Identify process inefficiencies and implement continuous improvement initiatives.

• Collaborate with Product, Compliance, Risk, and Customer Success teams to improve customer journeys.

• Produce management information (MI) and performance reporting.

Stakeholder Management

• Partner with Financial Crime, Compliance, Risk, and Operations teams.

• Communicate effectively with senior stakeholders regarding performance, risks, and operational challenges.

• Support strategic projects and operational transformation initiatives.

Required Experience & Qualifications

Essential

• 5+ years of experience in KYC/CDD, AML, Financial Crime, Banking & Fintech Operations.

• Minimum 2+ years of people management or team leadership experience.

• Experience working within fintech, payments, banking, or regulated financial services.

• Strong analytical and decision-making skills.

• Excellent communication and stakeholder management skills.

• Experience managing operational KPIs, SLAs, and quality standards.

• Ability to work in a fast-paced, high-growth environment.

Preferred

• Professional AML or compliance qualifications (ICA, ACAMS, or equivalent).

• Experience with payments, EMI, or fintech businesses Operations.

• Knowledge of UK regulatory frameworks and FCA expectations.

• Lean, Six Sigma, or process improvement experience.

Key Competencies

• Leadership and Coaching

• Risk-Based Decision Making

• Customer Focus

• Regulatory Compliance

• Attention to Detail

• Problem Solving

• Operational Excellence

• Stakeholder Management

• Change Management

• Data-Driven Performance Management

Success Measures

• Achievement of onboarding SLAs and productivity targets.

• Reduction in onboarding backlogs and customer waiting times.

• High-quality CDD reviews with minimal audit findings.

• Strong employee engagement and team performance.

• Effective management of compliance and financial crime risks.

• Continuous improvement of onboarding processes and customer experience.

You are an experienced leader with a passion for delivering exceptional customer outcomes while maintaining strong compliance and risk standards. You thrive in a fast-paced environment where you can coach, develop, and inspire a team to perform at their best. With a strong understanding of customer onboarding, KYC/CDD, and financial crime controls, you are comfortable making risk-based decisions, handling complex cases, and acting as an escalation point for both customer and operational challenges. You lead by example, balancing customer experience, regulatory requirements, and business objectives to ensure consistent, high-quality decisions and service delivery.

You are highly organised, detail-oriented, and proactive in identifying opportunities to improve processes, performance, and customer journeys. You use data and insights to drive operational excellence, manage team performance against KPIs and SLAs, and foster a culture of accountability and continuous improvement. A confident communicator, you build strong relationships with stakeholders across Operations, Compliance, Risk, and Financial Crime teams, providing clear guidance and influencing positive outcomes. You are adaptable, collaborative, and motivated by developing people, solving problems, and driving sustainable operational success.What can Modulr offer you

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam, and India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow.

ModInclusion

At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it’s also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.