Job Description

The position reports to the Real Estate Manager, in charge of all the subsidiary projects.

The main roles of the Maintenance Project Coordinator are to:

• Structure the frame and organization of maintenance works,
• Establish maintenance programs and budgets,
• Follow the achievement of the works, from brief to completion, with cost follow up,
• Organise the facility management of the Geneva flagship,
• Assist in the compliance of Health and Safety policy, and local regulations.

The finality of the position is to maintain the Hermès premises at a high level of quality in accordance with the Group standards.

Role and Responsibilities

Architecture of the maintenance activities:

• Inventory all existing maintenance contracts for each store, identify missing ones.

• Identify local contractors capable to become the interlocutor of the stores,

• Tender and negotiate maintenance contracts to constantly improve the quality of services and propose cost effective solutions,

• Formalise maintenance and minor works procedures, including the description of the respective roles of stores, head-office, local architects and contractors.

Maintenance program and budget:

• Conduct regular store visits to ensure optimal maintenance performance,

• Review the needs of each store and list / prioritize the necessary works with cost estimation,

• Manage maintenance budget to make sure department goals stay on budget and committed programs are implemented on schedule

• Provide monthly update of maintenance budget to management and advise of any budget vs cost offsets

Completion of maintenance works:

• Address and resolve maintenance issues, coordinate with vendors / contractors and store teams,

• Organise, coordinate and oversee planned, preventive and emergency maintenance activities. This includes but is not limited to HVAC, lighting systems, floors and ceilings, furniture, lifts, and any other areas as required,

• Organise, coordinate and oversee security systems maintenance and upgrades (CCTV, Access control, Dialock, intrusion alarm, tagging systems), fire alarms in close collaboration with Internal Control,

• Assist IT / Operations Managers on all related topics of each project (SmartOps, Prodco implementation, etc.),

• Assist Retail or Communication Teams for store events as needed,

• Assist for new stores opening, staff training on facility management,

• Monitor and follow up Group audits while ensuring constant health and safety regulations and safe working practices compliance,

• Support team in implementing sustainable practices and objectives within all stores and offices.

Skills:

• Technical studies, 2 years minimum experience in a similar role,

• Understanding of luxury retail environment and attention to quality and safety details,

• Excellent communication and interpersonal skills, collective mindset,

• Ability to solve problems and to address multi-task topics,

• Requires excellent organization and administrative skills,

• English skills (spoken and written); other language (German / Italian) appreciated,

• Microsoft office tools / Outlook.

As a responsible employer, we are committed to ethics, diversity, and inclusion. Join the human adventure of Hermès!