Bosta

CCTV - Ticketing Agent

Bosta  •  Cairo, EG (Onsite)  •  1 month ago
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Job Description

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.  About The Role:
Job Code:2025ADMI-215
The CCTV - Ticketing Agent will be the central point of contact for all CCTV systems management, ensuring the integrity, accuracy, and availability of our surveillance infrastructure to support investigations and daily operations.

What you’ll be doing:

  • Responsible for taking care of CCTVs requests from investigation team
  • Reporting any down cameras to operations and agency responsible for bosta cameras
  • Responsible for accurate timings for CCTV extraction based on scanning action 
  • Monthly hubs visits to check cameras location 
  • Responsible for cameras naming based on hubs layout 
  • Incase of any layout changes - responsible for reporting to hub manager and head of ops

Who are you?

  • Knowledge of complaint management principles, techniques, and best practices.
  • Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and internal stakeholders.
  • Strong problem-solving and decision-making abilities, with a customer-centric approach.
Bosta

About Bosta

Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Cairo, EG
Year Founded
2017
Website
bosta.co
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