Job Description

<hr>

<h3>Job Title: CCTV Operator</h3>

Location: South India Zone – Bengaluru, Chennai, Hyderabad, Kochi, Coimbatore, Visakhapatnam, Mysuru, Mangalore, Madurai, Vijayawada, etc. (Deployment based on client/site requirement) Department: Security Operations / Technical Surveillance Reports To: Control Room In-charge / Security Supervisor / Assignment Manager Company: G4S Secure Solutions (India) Pvt. Ltd.

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<h3>Position Summary:</h3>

The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging.

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<h3>Key Responsibilities:</h3>

1. CCTV Surveillance Monitoring:

<ul>

<li>Monitor multiple live camera feeds in real-time from control rooms across various zones.  </li>

<li>Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc.  </li>

<li>Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies.  </li>

</ul>

2. Incident Management:

<ul>

<li>Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access.  </li>

<li>Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols.  </li>

<li>Assist site teams during live incidents by guiding them using visual monitoring.  </li>

</ul>

3. Access Control Support:

<ul>

<li>Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems.  </li>

<li>Cross-check identity and authorization of personnel or vehicles as per client SOPs.  </li>

<li>Flag tailgating, force entries, or violation of visitor movement policy.  </li>

</ul>

4. Video Archiving & Retrieval:

<ul>

<li>Ensure timely recording and safe storage of CCTV footage as per the site’s retention policy.  </li>

<li>Retrieve historical footage upon request from the client or internal G4S supervisors.  </li>

<li>Maintain accurate logbooks of footage access and storage transfers.  </li>

</ul>

5. Equipment Maintenance Support:

<ul>

<li>Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups.  </li>

<li>Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs.  </li>

<li>Report any malfunctioning cameras or broken connections immediately.  </li>

</ul>

6. Reporting & Documentation:

<ul>

<li>Maintain daily control room logs, shift handover notes, and incident records.  </li>

<li>Submit daily/weekly security reports including observations, alerts raised, and footage reviewed.  </li>

<li>Follow confidentiality protocols and restrict sharing of sensitive visual data.  </li>

</ul>

<hr>

<h3>Eligibility Criteria:</h3>

<ul>

<li>Education: Minimum 12th Pass. Diploma in Electronics, IT, or Computer Applications preferred.  </li>

<li>Experience:

<ul>

<li>1–3 years of experience in CCTV operation/control room roles  </li>

<li>Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred  </li>

</ul>

</li>

<li>Age: 21–45 years  </li>

<li>Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location.  </li>

<li>Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage)  </li>

</ul>

<hr>

<h3>Key Skills & Competencies:</h3>

<ul>

<li>Alertness and high situational awareness  </li>

<li>Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms  </li>

<li>Calmness under pressure and strong incident judgment  </li>

<li>Team coordination and communication  </li>

<li>Ethical conduct, confidentiality, and integrity  </li>

<li>Ability to work in 12-hour rotational shifts (day/night)  </li>

</ul>

<hr>

<h3>Work Conditions:</h3>

<ul>

<li>8–12 hour shifts, rotating day/night schedules  </li>

<li>Indoor, air-conditioned control room environment  </li>

<li>Uniform and ID card will be issued as per client or site requirements  </li>

<li>May be required to work on holidays/weekends depending on duty roster  </li>

</ul>

<hr>

<h3>Salary & Benefits:</h3>

<ul>

<li>Salary in line with Minimum Wages (Skilled category) for the state – Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala  </li>

<li>ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance  </li>

<li>Accommodation and food may be provided for remote locations or 24x7 duty sites  </li>

<li>Night duty allowance applicable where relevant  </li>

</ul>

<hr>

<h3>Growth Opportunities within G4S:</h3>

CCTV Operator → Control Room In-Charge → Site Security Supervisor → Technical Security Supervisor → Operations Executive

About G4S

G4S is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. For more information on G4S, visit www.g4s.com.

Industry

Security & Investigations

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

Unknown

Website

g4s.com

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