Job Description

Minimum requirements:

• Grade 12
• Computer literacy (MS Word, email as minimum but PowerPoint and Excel are desirable)
• Working up to 12 shifts in secure control room environment
• No problem working with multiple display screens
• Understanding of CCTV systems at a level sufficient for operation and basic fault diagnosis
• Understanding of legal terms and concepts related to video evidence and security work
• Ability to write basic reports
• Ability to give coherent verbal evidence when required
• Able to apply Health and Safety procedures in own work area with general guidance/supervision in place
• Able to take corrective action when required with general guidance in place
• Able to identify hazards and handle them with direct instructions/guidance in place
• Can make basic inferences from customer usage patterns
• Must be familiar with the operation of CCTV systems
• Have an understanding of the law related to use of video evidence and have skills to apply that understanding to the management of tapes
• Have some knowledge of security work and
• police procedures for liaison with security operations 

Responsibilities:

• Monitor and patrol via view screens effectively and take any remedial or immediate action
• Communicate between other departments, external agencies or the public in a professional and courteous manner at all times
• Record all events and actions taken in a clear, legible and accurate written format and record these onto any other media as required
• Produce and maintain continuity of all detailed records or evidential material required in a clear, legible and accurate format
• Maintain personal integrity and confidentiality of all information obtained within the control room at all times, whether written, verbal or by any other means
• Ensure all equipment is functioning correctly, carry out equipment checks as required and inform immediately all required personnel of all faults found
• Ensure the security of the control room and all equipment is maintained satisfactorily at all times,
• which includes access control of all visitors to the control room
• Maintain professional conduct
  
• Assist in relevant operations/operational functions as required
• Ensure dress code is in accordance with company Standard Operating Procedures
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained