Job Description

<h2 dir="ltr"><span>Position Overview</span></h2>

<p dir="ltr"><span>The Controller is responsible for the monitoring of alarm systems, incident reporting, and maintaining seamless coordination across teams to ensure the effectiveness of security operations.</span></p>

<h2 dir="ltr"><span>Key Responsibilities</span></h2>

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<p dir="ltr" role="presentation"><span>Alarm Monitoring:</span><span> Handle and monitor alarm signals and perform hourly call checks.</span></p>

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<p dir="ltr" role="presentation"><span>Incident Management:</span><span> Conduct incident reporting and manage guard monitoring signals.</span></p>

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<p dir="ltr" role="presentation"><span>Systems Monitoring:</span><span> Perform Geotab and Protrack monitoring.</span></p>

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<p dir="ltr" role="presentation"><span>Alarm Systems:</span><span> Handle field-to-test alarm signals and program client alarm accounts in the Oryx system.</span></p>

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<p dir="ltr" role="presentation"><span>Team Coordination:</span><span> Monitor guard assistance needs and communicate effectively with team members and departments to ensure operational coordination.</span></p>

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<h2 dir="ltr"><span>Competencies and Skills</span></h2>

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<p dir="ltr" role="presentation"><span>Computer Literacy:</span><span> Proficient in necessary software tools.</span></p>

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<p dir="ltr" role="presentation"><span>Customer Service:</span><span> Ability to deal with challenging customers effectively.</span></p>

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<p dir="ltr" role="presentation"><span>Flexibility:</span><span> Able to work within a shift system.</span></p>

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<p dir="ltr" role="presentation"><span>Time Management:</span><span> Responsive to time-sensitive tasks and deadlines.</span></p>

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<p dir="ltr" role="presentation"><span>Interpersonal Skills:</span><span> Strong client relations and communication abilities.</span></p>

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<p dir="ltr" role="presentation"><span>Operations Knowledge:</span><span> Basic knowledge of security operations.</span></p>

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<p dir="ltr" role="presentation"><span>Attention to Detail:</span><span> Meticulous approach to work.</span></p>

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<h2 dir="ltr"><span>Qualifications and Requirements</span></h2>

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<p dir="ltr" role="presentation"><span>Education:</span><span> Minimum Degree certificate.</span></p>

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