Park National Bank

CCC Call Specialist I

Park National Bank  •  Dyersburg, TN (Hybrid)  •  18 hours ago
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Job Description

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team!

Looking for candidates with availability to work shifts between 7:00am and 7:00pm (EST) Monday-Saturday

Candidates must live within driving distance of 200 W Court St Dyersburg, TN 38024


RESPONSIBILITIES LI#Hybrid

  • Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
  • Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
  • Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
  • Complete and maintain related account maintenance
  • Complete research and resolve documentation errors or discrepancies
  • Cross-sell Bank services and supports all functions within the Customer Care Center
  • Provides information to customers on Bank policies, procedures and programs
  • Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
  • Maintain and project the Banks professional reputation through professional and courteous interactions with customers
  • Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
  • Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Serving More standards
  • Other duties as assigned

COMPETENCIES

  • Interpersonal/Customer Service Skills
  • Written and Verbal Communication
  • Ability to understand and follow directions
  • Adaptable to change
  • Basic Computer Skills
  • Organizational Skills/Detail Oriented
  • Able to Multi-Task or Juggle Priorities

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School diploma or equivalent required

College coursework in business related field preferred

Some retail bank experience or general customer service preferred

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE

This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week.

Shifts range from 7a-7p (EST) Monday through Saturday

After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week

First 90 days of employment will work on site Monday, Tuesday, Friday (required)
4-week training period is 8:00a-5:00p (EST) schedule
First week: Day 1 will be onsite
Training Weeks 2-4: Work onsite Monday, Tuesday Friday

*Internet Service Requirements for Remote Workers:
- Reliable Internet with a minimum 100 Mbps download speed
- A Mi-Fi or cellular hotspot is not accepted

Park National Bank

About Park National Bank

Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations.

Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere.

We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority.

At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time.

THE ASSOCIATE EXPERIENCE:

At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love.

This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Newark, Ohio
Year Founded
1908
Website
parknationalbank.com
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