Job Description

Responsibilities

• Support testing and implementation of business-critical strategies and strategic deliveries.
• Understand and validate the intent of business requirements; translate requirements into testable scenarios and acceptance criteria.
• Formulate the test approach and detailed UAT test plan, including dependencies, risks, assumptions, and entry/exit criteria.
• Execute business scenarios in UAT environments and document results with clear evidence and defect details.
• Partner and collaborate with stakeholders to clarify questions, remove blockers, and provide regular testing status updates.
• Ensure testing artifacts are current, complete, and stored appropriately (e.g., plans, scripts, traceability, execution evidence, sign-offs).
• Reconcile outcomes across different test cycles and groups, and lead resolution of discrepancies.
• Drive continuous improvement by incorporating process and tooling enhancements to increase efficiency and effectiveness.
• Partner with the UAT Manager/Lead to ensure testing readiness and milestone completion (planning, execution, defect triage, sign-off).
• Help facilitate quality testing practices across products and releases, including governance and controls where required.
• Leverage innovation and productivity tools (e.g., AI-assisted test design, test management accelerators, analytics dashboards, low-code tooling, and workflow automation) to streamline planning, execution, reporting, and defect triage.

Automation Activities (if applicable)

• Communicate regularly with project stakeholders and provide consistent follow-up on automation testing status, risks, and coverage.
• Assess opportunities, design approach, and build automation solutions to improve efficiency and/or reduce cost.
• Reconcile automated test outcomes against expected results and manual baselines; investigate variances and stabilize scripts.
• Apply innovative automation techniques and tooling (e.g., AI-assisted script generation, reusable frameworks, CI/CD integrations, and intelligent test selection) to improve speed and reliability.

Required Qualifications, Skills and Capabilities

• Bachelor’s degree or comparable practical experience.
• 5–8 years of experience in manual testing, including creation of test plans/approach, test scenarios, and test scripts.
• Experience with JIRA workflows, understanding end-to-end process flow, and creating/managing tasks and defects.
• Proficiency with Microsoft Office; experience with Confluence and test management tools (e.g., qTest or similar).

• Ability to write and execute SQL queries for test validation and data analysis.

• Experience with Agile and Waterfall software development methodologies.
• Strong, clear, and concise written and verbal communication, including the ability to prepare and edit executive-level updates.
• Strong organizational and project management skills; able to manage competing priorities under tight deadlines.
• Proven ability to collaborate effectively and build strong cross-functional partnerships.
• Intellectual curiosity with ability to learn quickly; high initiative, self-direction, and ability to perform well under pressure.
• Demonstrated experience using innovation tools (e.g., AI/GenAI productivity tools, workflow automation, low-code/no-code solutions, and data/visualization tooling) to improve test design, execution, reporting, or operational efficiency.