Automated Health Systems

CCaaS Developer

Automated Health Systems  •  $75k/yr  •  Pittsburgh, PA (Onsite)  •  5 hours ago
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Job Description

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments.

Benefits:

  • HealthDental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Responsibilities

  • Design and implement IVR call flows, routing strategies, and omnichannel solutions
  • Develop and maintain Genesys Cloud CX and Five9 configurations and integrations
  • Build and support chatbot, voicebot, and automation workflows
  • Configure queues, routing logic, agent profiles, and customer interaction workflows
  • Support API integrations, web services, and custom contact center applications
  • Troubleshoot contact center platform issues and coordinate vendor support activities
  • Develop technical documentation, diagrams, and system configuration guides
  • Support contact center go-live activities, upgrades, and platform enhancements
  • Collaborate with IT, operations, and client stakeholders to support business requirements
  • Participate in testing, quality assurance, and continuous improvement initiatives

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms
  • Experience with IVR development, routing strategies, and API integrations
  • Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms
  • Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred
  • Strong analytical, troubleshooting, and problem-solving skills
  • Strong written and verbal communication abilities
  • Healthcare, government, or regulated-industry experience preferred

AHS is an Equal Opportunity Employer

Salary Range


75,000+

Automated Health Systems

About Automated Health Systems

Automated Health Systems is the leader in the promotion and management of optimal health care services for low-income families and communities. We partner our expertise in the administration of statewide public health programs with consumers, health professionals, and public and private funding sources.

AHS has many exciting careers located throughout the eastern United States. Visit us at www.automated-health.com to explore our current career opportunities and apply online.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Pittsburgh, PA
Year Founded
1979
Website
automated-health.com
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