Magellan BPO

CCA3/CCA4 - Customer Service Representative - 22.02

Magellan BPO  •  Mandaluyong, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Takes and handles customers orders online
  • Handles multiple accounts
  • Answers customer concerns
  • Schedules an appointment
  • Set-up/Activates customers account
  • Confirms and verifies customers account.
  • Answers customer inquiries
  • Provides general information
  • Will do message handling
  • Book a reservation

COMPETENCIES NEEDED:

  • Excellent in oral and written communication skills
  • Ability to multitask
  • Ability to learn and understand different processes required for each account.
  • Can manage Target AHT without compromising quality.

QUALIFICATIONS:

  • Degree Holder or with at least 2 years of college
  • Has very good oral and written communication skills
  • With customer service experience
  • Good attention to details
  • Good thought process
  • No attendance issues if ex-agent
  • Computer literate
  • If ex-agent, good attendance record is a must
  • MUST be a CCA3 agent
  • Pleasing Personality

KEY RESULT AREAS:

QA Score
AHT
Answer Rate
Behavior
Attendance

Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
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